Bots are flooding Twitter with political propaganda and conspiracy theories in an apparent attempt to sway a number of upcoming local and state elections in the U.S., including Pennsylvania's special election, Illinois' gubernatorial election, and California's congressional election. The Outline has … Read More

Twitter has suspended a number of popular accounts after they were accused of stealing tweets or "tweetdecking" – the practice of mass retweeting posts in order to force them to go viral. Accounts including @Dory, @GirlPosts, @SoDamnTrue, @reiatabie, @commonwhitegiri, @teenagernotes, @finah, … Read More

Social media giant Facebook is planning to expand its operations in northern Sweden, according to reports. … A third now appears to be on the horizon, regional newspaper NSD reports, as Facebook's subsidiary Pinnacle Sweden AB has applied for a construction permit to build a server hall in Porsön, … Read …

WhatsApp has extended the time limit for deleting messages for all recipients. WhatsApp. Facebook-owned WhatsApp is changing the amount of time you have to delete messages you've sent for all recipients. According to WABetaInfo, since the release of WhatsApp beta for Android 2.18.69, the … Read More

Record labels and other music-industry players have been talking with Facebook Inc. for months to get paid in return for permitting the social network's users to legally upload videos featuring music. The latest deal was last week, when Warner Music Group became the second of the big three record … Read …

Glossier is turning customer feedback into content with Instagram. This represents a new approach to customer service, one in which customers and the brand are constantly talking on social channels. Customer service has fundamentally changed too. Instead of an angry complaint or suggestion sent to … Read More

Anvil Media, Inc., a measurable marketing agency specializing in paid and organic search engine and social media marketing services, kicked off 2018 with strategic hires, additional service offerings and three industry awards, including 100 Best Places to Work in Oregon 2018. The Oregon Business … Read More

It's also worth noting that customer service is now more closely tied to conventional marketing channels than ever before. Interested potential guests are more likely to contact you through social media private messaging or live chat than phone, email, or mail, so lumping customer service into the … Read More

Want to boost your company's exposure? Here are seven ways to build and grow your email list using social media. When Facebook opened to the public in September of 2006, few could have predicted the behemoth that social media would become. Forerunners like MySpace and Bebo succumbed to … Read More

Social media organisations like Facebook and Google should engage with a new system of international self-regulation to fight the proliferation of fake news, an independent report for the European Commission has recommended. All the relevant stakeholders, from the public, to journalists, the media … Read More