Rather than crafting specific social media usage policies, said Dr. Kimberly Elsbach, a professor at the UC Davis Graduate School of Management, many businesses lean upon mission statements promoting diversity and discouraging hostile environments in their workplace. That's because many social … Read More

Jenna Dewan has thanked her followers for all the love and support following the announcement of her shock split from husband Channing Tatum last week. The 37-year-old, who was married to the Magic Mike actor for eight years, took to her Instagram page to share a picture of herself with …

Indian Railways, the largest public transporter in the world, is said to be testing chatbots which will be used to reply to passengers' queries and improve customers' experience. The possibility … In this case, it is clear that the Indian Railways is looking at AI as a way to modernize …

With over fifteen years of experience in speech recognition, natural language and conversational UI/UX, Nu Echo has positioned itself as a leader in emerging artificial intelligence (AI) and machine learning technologies. Ci Assist solutions provide a more efficient way to communicate with clients, … Read More

World's First AI-Powered Digital Adoption Solution to Accelerate Customer Retention and Growth. WalkMe … WalkMe's robust offering allows us to improve the customer experience and expand beyond our immediate business opportunities,” said Rossi Khoung, Head of Customer Success at Datanyze. Read More

Relationship marketing focuses on driving consistent business through repeat customers by building a long-term relationship through consistently excellent customer service, understanding the consumer profile and preferences, anticipating their future needs, and offering discounts and special perks … Read More

Chat is growing as a medium in retail, and it can be particularly effective for new customers—when trying to navigate through unfamiliar products and services, it is crucial that they not become frustrated and give up. As Forrester noted, “53% of customers will abandon an online purchase if they can't …

customers say the employee's reaction was unprofessional. "I'm speechless. I'm blown away by that one," said Eddie Ford, a customer. "I think it's totally unprofessional." Ford said no matter what happened before the incident, it could have been avoided. "Your job is customer service, and you come … Read More

Arun Kumar Das. Indian Railways is exploring the use automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots were showcased at a recent railway conference on Artificial Intelligence (AI) and a … Read More

By introducing a chatbot to this area, businesses can reduce costs and increase the efficiency of the help desk without anyone losing their job. For example, the most frequently asked question for the Help Desk is about changing passwords and login. In some cases it can be up to one …