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Facebook

Myanmar: UN blames Facebook for spreading hatred of Rohingya

Facebook has been blamed by UN investigators for playing a leading role in possible genocide in Myanmar by spreading hate speech. Facebook had no immediate comment on the criticism on Monday, although in the past the company has said that it was working to remove hate speech in Myanmar … Read …

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Social Customer Service

Streamlining the Customer Service Experience

In addition to being a system to help customer service, Dynamics 365 can be used to actively involve customers and promote the growth of a digital audience through subscription services and social media. Customers have the opportunity to get more involved with a company and stay informed. Read More

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Social Media

UA Hosting Town Hall Over Insensitive Racial Post On Social Media

FAYETTEVILLE (KFSM) — University of Arkansas students and administrators will participate in a campus Town Hall meeting Monday (March 12). The Town Hall is in response to a recent insensitive racial post made on social media by a student. The meeting will be from 7 p.m. to 9 p.m. in …

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Social Media

Social Media: the new frontier

It is difficult to imagine that the origins of social media are heavily intertwined with the purpose of matchmaking, specifically matrimonial sites. Small wonder then that the YouTube we know and love today had a completely different agenda when it was first conceived. The founders built it as an online … …

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Social Media

NHS staff swapping intimate photos of patients on social media for ‘entertainment purposes’

Researchers found medics exchange patient pics for “entertainment purposes” and have even shared private details. NHS staff maybe swapping patient pictures for 'entertainment purposes'. Alamy. NHS staff maybe swapping patient pictures for 'entertainment purposes'. Others moaned about those … Read More

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A.I and Customer Experience

Monaco Partners with Jumio to Bring Cryptocurrency to Every Wallet

“As a leader in compliance and user experience, Monaco's goal is to streamline the identity verification process without compromising accuracy,” said Kris Marszalek, Co-Founder and CEO of Monaco. “Jumio's AI-powered technologies fit with our priority of creating smooth and simple user journeys, … Read More

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Customer Service

Pega Receives Industry Awards for its Artificial Intelligence-Powered Customer Engagement …

Pega® Customer Decision Hub's T-Switch capability received a bronze award from the Stevie Awards for Sales & Customer Service for its ability to mitigate risk and maintain regulatory compliance while providing differentiated customer experiences. It allows organizations to set thresholds for AI … Read More

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Customer Service

Flint resumes water shutoffs for people who don’t pay bills

The city is focusing on shutting off water to the customers with the highest past due bills and moving down the list from there. Customers in danger of losing water service don't have to pay off their bills in full. The city only is asking for the current bill, plus …

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Customer Service

Financial services royal commission: Big banks face grilling over consumer loans

Australia's major banks face a public grilling over cases where they have engaged in inappropriate or unsuitable lending for mortgages, cars and credit cards. A public hearing begins in Melbourne on Tuesday as the financial services royal commission tries to find out why the problems happened. Read More

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Snapchat

User-Created AR Lenses Headed to Snapchat Carousel

Heads up, artists and augmented reality enthusiasts: Snapchat is about to give you a serious incentive to play around with its Lens Studio tool. Launched in December, the tool lets anyone create AR lenses for the app. As Mashable first reported and confirmed by PCMag, Snapchat is now planning to … …

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