A Harrow, Ont. mother is defending her actions after a social media post featuring her kids walking to school with signs reading “bad bus behaviour” went viral last week. Jenn Brown says her seven and 10 year-old boys were acting out on the school bus – and was told that …

Coates recently shared her findings about her students' social media use in a Facebook post as a wake-up call to parents to be aware and talk to their children. On March 8, she posted, “Today I asked three of my classes to finish this sentence: 'What my parents don't know …

The iconic former Fox News entertainer painted a very dark picture of America and social media's place in it. "America is getting meaner, people less trustworthy. Has to do with the intense struggle for acceptance and wealth. Therefore self-protection becomes vital," he began. This might make some … Read More

… your business and your customer's experience. There are multiple BI tools out there. To choose the BI tool that is right for you, consider your target audience, your existing systems and classify the features and functions you consider as must-haves vs nice-to-have. The use of artificial intelligence (AI) in … …

There's no doubt that these emerging technologies will have a critical impact on how marketers create and deliver compelling experiences for customers. AI driven technologies such as chatbots are increasingly being embraced by businesses as a method of innovating the customer experience. Read More

Airports in Toronto and Vancouver had reported disrupted flight schedules because of the technical issues along with congested terminals. Air Canada customers in Canada and abroad took to Twitter to complain of long lines, flight delays and other travel disruptions because of the computer problems. Read More

Delta service 'unacceptable' in Sioux Falls say passengers of delay … “Delta apologizes to customers on flight 2048 from Minneapolis who were delayed deplaning in Sioux Falls while Delta's ground crews worked to board another flight at an … Just experienced the absolute worse customer service. Read More

Customer service and customer experience experts continue to identify proactive, personalized service as an important trend for companies to embrace and improve. One of the greatest benefits of proactive service is to save time–not only for the customer by preventing them from experiencing a problem … Read More

What was supposed to be their big push to conquer Instagram and revamp its growth, turned out to be a headache for Snapchat, as a big redesign of the social network app received terrible reviews. Putting Stories in between private messages and erasing the auto-advancing of Stories are some of …

Last week a video was uploaded to Snapchat that appeared to show New York Giants wide receiver Odell Beckham Jr. laying in a bed with pepperoni pizza. It has since gone viral—and definitely not because of the pizza. In the clip, Beckham appears to be holding a brown cigarette, believed …