Amid the growing popularity of social media, some traditional media outlets seem to be losing their appeal. Some of these traditional players have diversified into digital media or have completely given up their old business model. Operating a traditional media outlet is quite costly, while the majority of … Read More

London Mayor Sadiq Khan has called for social networks and sharing economy platforms to act for social good, rather than profit. In a keynote speech at the SXSW festival in Austin, Texas, Khan laid some of the blame for increasing social division and nativist populism at the feet of technology … …

Bali's annual Day of Silence is so sacred that even reaching for a smartphone to send a tweet or upload a selfie to social media could cause offense. This year it will be nearly impossible to do that anyway. The head of the Bali office of Indonesia's Ministry of Communications, …

Handheld devices: The magic-tabs can turn your store managers and executives into customer service genies while providing them with information and insights to help improve the customer experience. Heat mapping technology: Analyzing security footage in real-time using AI-driven algorithms can … Read More

Conducted annually, the CSI Study measures customer satisfaction with automotive service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles. The study examines satisfaction in five measures of service … Read More

Customer service in transit has been evolving at NYC Transit, particularly since Byford took over the agency in January, vowing to make the passenger experience a top priority. In anticipation of the MetroCard's retirement, station agents have been offered the chance to bid for new jobs under the MTA's … Read …

TUSTIN, Calif., March 13, 2018 /PRNewswire/ — SocialSurvey, an online reputation management service, has announced that 16 Loan Officers from New American Funding ranked in the Top 100 Loan Officers for Customer Satisfaction, which is the most representation from any mortgage company in the … Read More

As our government looks towards new technologies to enhance services to South Africa's 55 million citizens and residents, chatbots appear as a valuable tool, with the potential to transform the way people engage with government departments, says Saurabh Kumar, CEO at In2IT Technologies. Read More

BEDFORD, Mass.–(Business Wire)–Progress (NASDAQ: PRGS), the leading provider of application development and deployment technologies, today announced the availability of Progress® NativeChat™, the artificial intelligence-driven platform for creating and deploying chatbots. Unlike other … Read More

BEDFORD, Mass.–(BUSINESS WIRE)–Progress (NASDAQ: PRGS), the leading provider of application development and deployment technologies, today publicly announced Progress Labs, the technology incubator in which Progress team members create, test, and bring their innovative ideas to life. Read More