Facebook has become a “beast” which is being used to incite hatred and violence against Muslim Rohingyas in Burma, according to two United Nation human rights experts. Speaking at the UN's human rights council in Geneva, Yanghee Lee, the international organisation's chief monitor on Burma, said … Read More

"In recent years, we've seen conspiracy theories trend on social media platforms, fake Twitter and Facebook accounts stoke social tensions, external actors interfere in elections and criminals steal troves of personal data," Berners-Lee said. The scientist's warning comes as some European governments … Read More

Megan McKenna suffered a social media gaffe on Tuesday when she went to throw her support behind Marie Curie Cancer Care – yet tagged a magazine instead. The kind-hearted star, 25, was raising awareness for the charity yet in the comment penned: 'Always supporting @marieclaireuk The most … Read More

Again, easy: social media. That's where everybody is (or so it seems), including your target market. Social media usage is massive — and growing Statistics show us that the use of social media — including Facebook, Twitter, Instagram, LinkedIn, Snapchat and others — is massive and continuing to … Read More

Nordstrom is looking at ways technology can support to continually evolve customer experience. BevyUp, which was founded in … The MessageYes platform uses artificial intelligence (AI), human-assisted AI, and integrated payments to learn from customer feedback. Nordstrom technology senior vice … Read More

Video: AI will enable new levels of automation and a consistent customer experience in marketing. Understanding your customer is the key to success for any retailer. That's a lot easier when you can see them in your store, checking out and looking at your products. But what if they are …

Tale of two TappCars not a hack or a glitch, but good customer service, company says … Heather Sadowy used the new TappCar service for the first time over the weekend. She ordered a car through the app around 5:30 p.m. and was told a white Honda SUV would pick …

As I mention chatbots use machine learning to achieve NLP (Natural Language Processing), what I didn't mention is that machine learning comes in a number of different flavours – these are supervised learning, unsupervised learning, semi-supervised learning and reinforcement learning. Each of these … Read More

This includes having a social media presence and using online consultations through mobile apps and chatbots,” Chadwick said. “These new coming generations are marked by how untraditional they are – lower marriage rates, homeowner rates, driving rates, etc – as well as having a deep connection … Read More

Is technology a friend or a foe? That's what a lot of workers are asking these days. Some people fear the push towards automation will kill jobs. Meanwhile, others are hopeful it will increase productivity, reduce costs for consumers and transform the job market (without killing it). The truth likely …