Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service …
ATLANTA, March 13, 2018 (GLOBE NEWSWIRE) — Jacada Ltd. (OTCQB:JCDAF), a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience, today announced that it has again extended its … Read More
Consecutive Stevie® Award for Customer Service Outsourcing Provider of the Year
ASHLAND, Mass.–(BUSINESS WIRE)–OnProcess Technology, a global pioneer in service supply chain management and optimization, today announced it has won the silver award for Customer Service Outsourcing Provider of the Year in the 2018 Stevie Awards for Sales & Customer Service. Read More
Diamond Bank launches Artificial Intelligence-powered Chatbot for millions of Nigerian customers
Diamond Bank – Nigeria's fastest growing retail bank – has launched an Artificial Intelligence (AI) Chatbot, leveraging pioneering technology to reach more customers with an enhanced service in Nigeria. The Chatbot named 'Ada' uses AI technology to provide a human-like interaction and personalized … Read More
Team UBA Leo; The human side to artificial intelligence
After a review of Leo, an AI-powered Facebook chatbot developed by the United Bank for Africa (UBA), naturally there were unanswered questions. … More enhanced chatbots use the machine learning algorithms of a Natural Language Processor (NLP) to simulate natural conversation flow between … Read More
Snapchat Advert Asked Would You Rather ‘Slap Rihanna’ Or ‘Punch Chris Brown’
If the headline of this article doesn't already have your blood boiling, the following news will. Snapchat has been forced to pull a recent advert that made a light-hearted reference to violence against women, most notably Chris Brown's domestic assault against his then-girlfriend Rihanna in 2009. rihanna … Read More
Giphy staff personally inspecting every single GIF on the site after Snapchat and Instagram update …
Giphy staff personally inspecting every single GIF on the site after Snapchat and Instagram update racism scandal … As news of the discovery went viral, Snapchat announced it was pulling its deal with Giphy, which was introduced in a controversial recent update and allowed snappers to put gifs on … Read …
Snapchat will let you create and share custom AR lenses this month
Snapchat has previously said that 1 in 3 of its daily active users checks out its Lenses each day. Late last year, it opened up Lenses to advertisers looking for a, “huge opportunity to drive engagement and awareness.” As a result, the user generated Lenses can't be branded, because this …
Webster to help residents pay for water filters
WEBSTER – Selectmen on Monday appointed a town accountant, approved of a program that would allow a limited number of residents to purchase home water filtration systems at no interest, and received initial budget numbers for fiscal 2019. The board entered executive session to interview Timothy … Read More
Mayor Bowser opens the DC Infrastructure Academy
The Mayor of Washington, D.C. has opened a partnership that will provide a pipeline to in-demand infrastructure jobs. Mayor Muriel Bowser opened the DC Infrastructure Academy on Monday and called it a pathway to the middle class. The DC Infrastructure Academy will provide high-quality, … Read More
Iranian parliament votes to retain labor minister
Iranian lawmakers on Tuesday voted to retain the country's labor minister after a hearing on his alleged mismanagement of unemployment and other government enterprises. State TV reported that of 253 lawmakers present at the session, 124 voted to keep Ali Rabiei, 126 voted to fire him and two … Read More