Networks of bots can spread messages quickly, fooling social media platforms and creating the perception that a topic is trending, when in fact it's just being posted and retweeted by computers. People then believe that these trending topics reflect what most people think. If they see contrasting opinions … Read More

Organizations are also using AI to create a personalized experience for the customer to increase prospects of sale. Moreover, innovative and intuitive user interface (UI) and user experience (UX) act as the force multiplier in enhancing the customer experience quotient. The use of big data has almost … Read More

"The ability to use AI to enhance decision making, reinvent business models and ecosystems, and remake the customer experience will drive the payoff for digital initiatives through 2025. Given the steady increase in inquiry calls, it's clear that interest is growing. A recent Gartner survey showed that 59% … Read More

But mobile devices are now also widely used by customer service agents, baggage handlers, mechanics and other transportation employees. "So long as organizations strive to gain efficiencies and deliver a superior customer experience, we expect to see continued interest, adoption, spending, and … Read More

SAN FRANCISCO (Reuters) – Salesforce.com Inc on Tuesday launched new sales and customer service software tailored specifically for small businesses, … Called'Essentials', the apps are simplified versions of Salesforce's Sales and Service Cloud products, Salesforce Executive Vice President Mike … Read More

The TaskRabbit launch comes after a slew of changes Ikea has implemented to improve customer service. In January, the company began rolling out a lower shipping and delivery option starting at $29 for all items, with final rates variable based on demand and distance, as well as a new flat …

Orlando, FL, March 13, 2018 (GLOBE NEWSWIRE) — Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced today at Enterprise Connect in Orlando its new customer Total Connect Nowsm … Read More

Sin embargo, los estafadores también podrían desarrollar chatbots para comunicarse con los clientes del banco y engañarlos, o simplemente secuestrar equipos a cambio de rescates. Desde luego, con los chatbots ya no será necesario que haya comunicación directa entre víctimas y criminales, … Read More

A chatbot can now offer you protection against volatile airline prices. It's the same bot, DoNotPay, that helped users protest parking tickets and even sue Equifax for small sums of money. Joshua Browder, a junior at Stanford University, designed the new service on the bot in a few months, after … …

A viral Snapchat post prompted University of Arkansas leaders to host a town hall Monday night in order to discuss race and diversity among students on campus. According to our CNN content partner KFSM, a former student of the University posted a picture of himself on Snapchat, showing himself with … …