WASHINGTON, DC — Verizon Wireless announced plans last month to close six call center locations across the country, which will result in elimination of approximately 3,000 customer service jobs. Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., … Read More

Only half of the 6,500 positions currently at the affected call centers in Huntsville, Ala., Little Rock, Ark., Mankato, Minn., Albuquerque, N.M., Hilliard, Ohio and North Charleston, S.C. will remain as the company transitions to a home-based customer service representative model over the next year. Verizon … Read More

TIMMINS, Ontario and NORTH BAY, Ontario, March 13, 2018 (GLOBE NEWSWIRE) — Hinduja Global Solutions (HGS) (BSE:HGS) (NSE:HGS), has announced it will hire a total of more than 120 full-time, bilingual customer service representatives in Timmins, ON and North Bay, ON. This increase in … Read More

Sometimes known as chatbots, digital assistants, or cognitive agents, these UIs have come to mobile devices through Siri, Facebook Messenger, Samsung Bixby, and similar offerings. Powered by natural language processing (NLP) and artificial intelligence (AI), they've entered the consumer IoT arena … Read More

Progress has announced the availability of Progress NativeChat, a new solution for chatbot development and deployment. NativeChat was designed to give organizations the ability to create customer solutions that can converse and transact on the channel of their choice, without the need for human … Read More

The line between humans and artificial intelligence is becoming more blurry. A joint team of AI researchers from UCLA and USC, working as the startup Textpert, have built TEVI (Textpert Empathetic Virtual Interface), an advanced chatbot capable of talking and problem-solving “using unscripted natural … Read More

Snapchat has removed an advert from its platform that it says "makes light of domestic violence". The advert, which is for a game, asks users if they would "rather slap Rihanna or punch Chris Brown". It appears to reference Chris Brown's conviction for assaulting Rihanna in his car in 2009 …

GIPHY, a third-party platform within the apps, allowed users to use short repetitive video clips (GIFS) to use as stickers on their profiles. However, social media providers cannot control the content these third parties provide. At the weekend both Instagram and Snapchat faced an online backlash as users … Read More

Image messaging and multimedia mobile application Snapchat has partnered with Condé Nast Entertainment to launch Snapchat's first foray into the true crime genre with True Crime/Uncovered. Hosted by actor Samantha Grace Miller (pictured) and directed by George Wasgatt, the six-part series … Read More

Turkish troops and allied Syrian opposition fighters have begun a siege of the Syrian Kurdish-held town of Afrin, the Turkish military said Tuesday, marking a significant advance in Ankara's seven-week operation that also encircled hundreds of thousands of civilians. The military said in a brief statement … Read More