RetailAI taps Mike Bristol for VP role
Symphony RetailAI provides AI-enabled decision platforms, solutions and customer-centric insights. … He has over 20 years of experience in customer relationship management in product management, sales and consulting roles for enterprise software companies, including Ellucian, Infor, SAP, Baan … Read More
6 Customer Service Lessons By Successful Online Sellers
Plus, trial and error is the way forward for learning about customer experience—but remember, too much error can cost you. Businesses lost roughly $83 billion because of poor customer service in the U.S. in 2017 and it's the little things that can make a huge difference for people. We spoke …
UPS pilots call on customers to support ‘failing’ service standards claim
UPS pilots have intensified the stand-off with their employer, announcing they are to survey the express operator's largest shippers for feedback on service quality. Announced by the Independent Pilots Association (IPA), the move continues the feud between UPS and its staff, with the latter claiming … Read More
Greater Anglia looks for nominations for awards for customer service
There will be 10 awards across the five categories and entries will be judged by the Greater Anglia Leadership Team who will assess each nominee for, among other criteria, the effort they make to exceed customer expectations and the level to which they know the value of excellent service to …
Indian Railways to go hi-tech! Chatbots may be used to answer passenger queries
Indian Railways is exploring the use automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots was showcased at a recent railway conference on Artificial Intelligence (AI) and a high-level committee is … Read More
Indian Railways to appoint chatbots to handle passenger queries
Indian Railways is exploring the use automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots were showcased at a recent railway conference on Artificial Intelligence (AI) and a high-level committee is … Read More
Railways plans to use chatbots to handle passengers’ queries on ticketing, timetable
Indian Railways is exploring the use of automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots were showcased at a recent railway conference on Artificial Intelligence (AI) and a high-level committee … Read More
Snapchat may be bringing commerce options for publishers
Security and privacy aren't the only problems of Facebook these days. Relationships with publishers have also been fraught, given that the social network has been pushing more content from users' friends rather than brands and publishers. Snapchat is reportedly seeing this as an opportunity to build … Read More
Study: Facebook ad revenues grew 62% in Q1 while Snapchat’s jumped 234%
Among other social media platforms, Snapchat saw the largest ad revenue increase at 234%, followed by Facebook-owned Instagram with 136%. LinkedIn's ad revenue grew 66% and Pinterest's 41%. LinkedIn had the most expensive CPM at $16.99, followed by Facebook at $5.12. Instagram's CPM is … Read More
Kylie Jenner Celebrated Khloé Kardashian Giving Birth with Snapchat Filter
Khlo´é Kardashian gave birth to her first daughter on Thursday (April 12), and of course, her family took to social media to celebrate the occasion. While Kris Jenner celebrated with a humorous Instagram video featuring Kendall Jenner, Kylie Jenner responded in a most, well, Kylie fashion, sharing her … Read More