Just when you thought Facebook was getting out of the news business, it's… getting into the news business—but with video! The social network reportedly plans to test out a news video section for its Watch tab, which will begin rolling out this summer, Axios reported on Tuesday. To do so, …

When The Tribune correspondent, posing as a customer sought 'favours' from her she asked him to reach at a hotel near bus stand. When the correspondent asked her to send pictures of girls, she said she is running the “business” from over four to five mobile phones and each one …

The solution is integrated into the customer service strategy of each company and uses the Keepcon semantic engine to manage the first point of contact with the customer—either through social networks or other communication channels—and respond to demands via bots. In the case of social networks … Read More

Social media is more than just a marketing tool. Utilizing social platforms can be an excellent instrument in the development of improved customer service protocols. Ultimately, great customer service will lead to an increase in consumer loyalty by showing your customers you care. Being responsive to … Read More

Still, there's a lot of hope here, because the Nigerian social media reaction to Sani's revelation has prevented corrupt interests from concealing their misdeeds. Africa's traditional synergy between media companies and government power has meant a cozy patronage relationship in which the public is … Read More

"It's easy to draw comparisons," said Levi, "between a US president and an Israeli prime minister galvanizing their base by attacking the media." She added that both often seek to bypass the media – Trump on Twitter and Netanyahu on Facebook – "they act like they don't need you or …

But AP Pension were reportedly given a tip-off in 2015, resulting in an investigation that included scrutiny of her activity on social media. This showed that the woman was member of a sports association and had taken part in sporting events. The insurance firm also gained access to the woman's …

Those applications can be further extended by employing Salesforce Einstein artificial intelligence (AI) to proactively make customer experience recommendations or used to fuel an e-commerce application. Salesforce earlier this week announced it is acquiring CloudCraze, a provider of e-commerce … Read More

The rise of AI (Artificial Intelligence) has started, and a recent study conducted by BRP Consulting discovered that in the next three years, there would be a 45% increase in the use of AI by retailers. The reason behind this steep rise is that it will help in improving the …

… personal assistant for automotive service departments by performing research and providing answers to customer questions. The AI powered tool is designed to speed up myKaarma user's communication with customers, improve overall customer experience and boost service department profitability. Read More