Swiss Banks Accelerate AI Adoption
But AI can also be used to recognize customers, offer personalized experiences, services, and build loyalty by offering suggestions based on customer behavior. AI can use transactional and other data sources to help banks understand customer behavior to improve their experience. Organizations … Read More
Avaya absorbs 170 patents and applications with Spoken Communications purchase
Spoken specialises in contact center as a service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Avaya says the acquisition will make it easier for customers and partners to do business with the company by integrating numerous … Read More
CMSF 2018 program highlights
Issues that speakers will address include: geopolitics, workforce trends, the economic outlook, challenges for long-term investing, branding and marketing, addressing inequality, coping with regulation, politics, robotics, artificial intelligence, unlocking big data, technology, customer experience design, … Read More
Salesforce launches simpler small business product, will discontinue Desk.com and SalesforceIQ
Salesforce on Tuesday launched new sales and customer service software tailored specifically for small businesses, a market the company has struggled to address. Called "Essentials," the apps are simplified versions of Salesforce's Sales and Service Cloud products, Salesforce Executive Vice … Read More
Here are the Top 50 Loan Officers for customer satisfaction
According to the company, “SocialSurvey's 2017 Top 50 Loan Officers for Customer Satisfaction is a fierce competition of mortgage gamers who … in LendingLife last week Jason Frazier pointed out that mortgage lending (as an industry) has a reputation for being not the most customer–service friendly. Read More
Unified Office Intros New Service-Stuffed Customer Portal
PRESS RELEASE — ENTERPRISE CONNECT — Orlando, FL – March 13, 2018 – Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced today at Enterprise Connect in Orlando its new … Read More
Can AI Benefit Your Business Or Is Tech Just For Show?
So, why would anyone invest in AI? With the lure of automated decision making software, self-learning chatbots, or the chance to replace a lot of the boring tasks in a business with software robots? Unlike many white IT elephants, such as virtual reality, Ai systems like robotic process automation (RPA) … …
Snapchat is releasing an original true crime series that sounds quite compelling
Condé Nast Entertainment who produced 'Last Chance U' for Netflix have produced a 6 episode series called 'True Crime/Uncovered' exclusively for Snapchat. The company also operate several other Snapchat channels on the 'Discover' page including Wired, Teen Vogue and GQ. The show launched … Read More
Imgur’s Snapchat-style GIF collections come to Android
Imgur's bid to bring Snapchat-like Stories to the GIF world is no loner confined to iOS. It's releasing an updated Android app that brings Snacks and the Feed to a wider array of devices. Snacks, as before, lives under the search tab and gives you a curated Story-style gallery of …
Snapchat To Promote Users’ Lens Studios Creations
Seems like we've been hearing lots of bad news from Snapchat lately. From Kylie Jenner's dis to preparation for a massive round of job cuts, it's been a tough start to 2018–minus the saving grace of younger viewers leaving Facebook in favor of the social app. But a new move …