Kayoko released a report showing that it is one of the biggest changes in the customer service system. The change can be ideal for customers, as well as brands. Customers can receive quicker service without having to assert themselves, while brands can serve their customers with fewer resources and … Read …

E-mail, SMS, IVRS, chatbots have become some of the voiceless forms of communication but the core of interaction among human beings still remains voice. This becomes more important when such communication has to be done in a secure and reliable environment for entreprises and what better a … Read More

Given the “Work” singer's past, fans weren't happy with Snapchat's ad. Though Snapchat didn't create the ad or the idea behind it, users—including political activist Chelsea Clinton—still slammed the app for approving an ad that mocks domestic violence. “All ads are subject to our review and approval. Read More

Snapchat advert asked would you rather 'slap Rihanna' or 'punch Chris Brown' before it was pulled over domestic violence concerns. The social media platform published an advert that made light of domestic violence and was inundated by complaints. Share; Comments. By. Jessica GibbSenior … Read More

On Monday, Snapchat apologized for an ad on the social media app that asked users if they would rather “slap Rihanna or punch Chris Brown.” Snapchat was alerted of the violence-promoting ad, which appears to reference Brown and Rihanna's highly publicized 2009 assault, after users flooded … Read More

Authorities are searching for a suspect in the shooting of a 27-year-old woman who was found shot multiple times in the parking lot of an apartment in southeast Fort Worth late Monday night. Fort Worth Police Department spokesman Tracy Carter confirmed that the woman had been shot around 10:30 … Read …

Don't expect the Dallas Cowboys to be major players on the open market. They haven't gone down that road in recent years and have made it clear throughout the off-season they prefer keeping their own guys. That means right guard Zack Martin should be looking at a significant deal that …

Locally, the Press-Telegram's radical progressive reporter and copy editor George Laine wrote a story about a Cal State Long Beach professor of psychology telling a young audience at the Long Beach Citizens for Peace headquarters on Atlantic Avenue that draft-age men could fake bed-wetting and … Read More

One centers on YouTube to improve direct-response advertising. The feature, called Custom Intent Audiences, allows marketers to target people on YouTube who recently searched for products and services on google.com. YouTube began letting brands target ads to consumers based on anonymized … Read More

YOUTUBE has been blasted by MPs after blaming “human error” for videos from banned far-right group National Action being allowed to stay online despite repeated flagging. The site's counter-terrorism chief was dragged in front of the Home Affairs Select Committee where he said the clips were … Read More