Facebook has no new plans to address claims by United Nations investigators on Monday that the social media platform facilitated the spread of hate speech in Myanmar. According to U.N. investigator Yanghee Lee, Facebook's presence in Myanmar ultimately aided the persecution and possible … Read More

Love was in the air among Facebook and Instagram users in February, as Valentine's Day was the hottest of Facebook IQ's Hot Topics for the month. Black History Month was a popular topic of discussion on both social networks, while Facebook users also mentioned Friendship Day, and Super Bowl LII … …

Secretary to the Cabinet Roland Msiska has implored youths in the country to use social media platforms to promote patriotism and good morals in the country. Dr. Msiska said if the social media is used correctly it has the power to transform and change the mindset of the general public. …

Nintendo hasn't exactly made it easy to find new friends on the Switch, still requiring you to enter friend codes for anyone you haven't encountered in a mobile app or another Nintendo console, but that changes on March 13 with system update 5.0.0. Now, your social media followers can be …

U.S. ambassador Atul Keshap said on his Twitter feed that the longer Sri Lanka's social media ban persisted, the greater the damage to tourism, the information technology sector, business, and its reputation for freedom and openness. “So many Sri Lankans also rely on social media to connect with … Read More

AMP is on a quest to deliver enhanced customer experiences and is using the power of artificial intelligence (AI) in order to deliver mass personalisation to customers and advisers. “AI will offer lots of benefits, both in how we operate as a business, but more importantly how we do mass …

Alexander Mahr's sponsored session will focus on how AI can be used to improve customer experience and how it is radically changing the role of a marketer in 2018. Mahr has more than ten years experience working in AI and cognitive strategy and his seminar will also tackle the problematic …

SmartAssist powered by AI acts as a personal assistant for service advisors, researching and providing answers to customer questions. … with customers, enables the service advisor to quickly move on to the next customer without missing anything, improves the overall customer experience and service … Read More

Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services, IoT and business analytics, announced Tuesday at Enterprise Connect in Orlando its new customer Total Connect Nowsm Operations Management Suite (TCNOMS) customer … Read More

Social media is more than just a marketing tool. Utilizing social platforms can be an excellent instrument in the development of improved customer service protocols. Ultimately, great customer service will lead to an increase in consumer loyalty by showing your customers you care. Being responsive to … Read More