Ferhat Dirik, who runs London's most famous and outspoken restaurant Twitter account for Mangal 2, has announced that he will retire the duty, having been active on the social media platform since 2012. In his penultimate tweet, which came as a shock not just to the restaurant community on Twitter, … …

The hearings, hopelessly distant in technological time, are worth revisiting today. Utah senator Orrin Hatch chaired the committee at the time of the Microsoft testimony; two decades later, Hatch interrogated Mark Zuckerberg on Facebook's business model, eliciting the CEO's smirksome answer, “Senator, … Read More

Facebook users have continuously worried that the social media platform's mobile apps, including Instagram, listen in on our conversations. It's such a widespread concern that Facebook CEO Mark Zuckerberg had to address it in a congressional hearing on privacy this week, where he called the notion … Read More

Since the Cambridge Analytica fallout, there have been demands for change, hearings and even a #DeleteFacebook campaign. But it turns out all of that hasn't really translated into any meaningful shift in Facebook users' behavior. The Wall Street Journal reports that over the past few weeks, Facebook … Read More

Social media helps marketers better understand their customer journey… what customers like and dislike about products or services, what competitors they associate with, what issues they have in the buying or customer service process. It's an unfiltered feedback loop for customer insight. How does … Read More

Customers can nominate individuals or entire teams under five award categories: Station Staff, On Train Staff, Customer Relations and Social Media, Making Travel Safer, On Train and Station Cleaning Staff. There will be 10 awards across the five categories and entries will be judged by the Greater … Read More

An there comes the digital child at home also on her/his I pad on Twitter or downloading movies on Youtube…Congratulations! You just wasted one and a half hours on social media, trading your valuable time in exchange for nothing. This scenario is anything but unique. These days, a picture is …

Nowadays, we have plenty of social networking sites to choose from, and the options seem to be ever expanding. Many people actually hold multiple accounts, which they may use for different purposes. I, for one, use one platform to communicate with friends and family, and another to stay up to …

Urban Dictionary describes the term as: "A phrase used by a social media sub-group called 'stans'. It is commonly used to refer to celebrities such as Mariah Carey who are glamorous and talented, no matter their weight." Bizarrely, fans have also been editing photos of the celebs they're worshipping – …

Indian Railways is exploring the use automated chatbots, a first for the rail sector, so as to respond faster to train-related queries and enhance customer experience. The possibility of use of chatbots was showcased at a recent railway conference on Artificial Intelligence (AI) and a high-level committee is … Read More