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Twitter

This US$35000 ranch salad dressing bottle can be won on Twitter

This US$35,000 ranch salad dressing bottle can be won on Twitter … To enter the competition, participants must follow @HVRanch on Twitter and retweet the promotional tweet with the hashtag #NationalRanchDay. Within three days, the post has been retweeted 8,500 times. It's not the first time the … Read More

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Twitter

Twitter CFO: We have a lot of work to do, but everybody in the world can benefit from our platform

As business looks up for the newly refocused Twitter, the company's tone has shifted from optimism to humility, the company's new CFO, Ned Segal, told CNBC on Tuesday. "We do feel a sense of humility, but we also know that everybody in the world could benefit from what happens on …

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Twitter

Twitter CFO: We’re creating a subscription product for businesses to advertise on Twitter

As Twitter undergoes a transformation, part of its strategy is bolstering capabilities for local businesses using the platform, CFO Ned Segal told CNBC on Tuesday. "We've got all these local businesses that are on Twitter, but they're not advertising on Twitter the way that they might on other platforms, … Read …

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Facebook

Watch Our Facebook Page For Queen Of Hearts Drawing

Tuesday night is the final drawing in the Queen of Hearts fundraiser at the Watertown Elks Lodge. We know it's the final drawing because there's only one card left: the queen. 7 News will show the drawing live on our Facebook page at 7 p.m. Join us there. Sales of …

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Facebook

Amazon, Facebook to Dominate Sports Content: GBH

E-commerce behemoth Amazon.com Inc. (AMZN) and social media giant Facebook Inc. (FB) pose a "major disruptive force" to live sports rights in the next few years, according to analysts at GBH Research, who see traditional industry players threatened by the newcomers' widespread consumer reach … Read More

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Facebook

Facebook blocked a newspaper article about police brutality

If you tried to share a New York Daily News article about police brutality on Facebook today, you may have run into trouble. The article was blocked from sharing on Facebook for much of the afternoon, with some users receiving a message that the content had been blocked because it …

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Social Customer Service

The rise of automated customer care

Social media and messaging apps have changed customer's expectations of a fast response from brands. Instant messaging is expected to be just that, and it's shifting expectations across other channels, too. Customer expectations of response times on social media are more in-line with live chat. Read More

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Social Customer Service

Alizz Islamic Bank sets up internal social networking platform

The digital internal social networking tool was launched to further enhance the communication between various departments and the branch … “Last year, we launched our comprehensive 'Baader' employee engagement programme which helped raise morale and raise our customer service levels. Read More

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Social Customer Service

MyCOMPASS makes social services navigation mobile

“Just like with any app, you're trying to provide the best overall customer service, so you're trying to serve people the way they want to be served,” O'Donnell said. “Of course, we're never going to be able to compete with your Fortune 500 companies, but from a government perspective, we …

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Social Media

Social Media Platforms Address Crypto-Manipulation and Scams

The cryptocurrency phenomenon has led to numerous scams on social media platforms. Companies that are claiming “guaranteed investment” and “no risk of losing money” are taking you to be a crypto-fool. There is no such thing as a guaranteed investment. On its face, investment comes with the risk … Read More

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