As Self-Service Booms, How Can Technology Keep Contact Center Agents Relevant?
In the costly world of customer experience management, companies are constantly pushing the boundaries to encourage and empower customers to embrace self-service. Why? Because “it's great for everyone”, or so the narrative goes. With self-service, the customer is able to resolve issues themselves … Read More
Dealing With Customer Service Infuriates Me!
As I've grown older, I have tried to control my temper better and been fairlyI have tried to control my temper successful. Unfortunately, there's one area of my life where I find this infinitely challenging to the point where I go ballistic: customer service. It's an oxymoron, if I ever …
Customer service nightmare: Ford car salesman calls customer a ‘f***wit’ over the phone
In regards to this Gasket recall, Titan Ford Brookvale first doesn't even call its RS customers to book in the job. 2nd, when i try and book it in myself I am told by the service lady "we are only doing one RS with a Rental car per week (wtf?), …
Speech therapy
From a 2018 perspective it's easy to recognise Bickmore's Laura as the mother of today's health-oriented chatbots and virtual coaches. Only now, in a world of ubiquitous smartphones and comfort with messaging apps, two recent studies demonstrate that the human face, name and pseudo-realistic … Read More
Snapchat will soon feature community created AR effects
Back in December, 2017, Snap released its second app called Lens Studio. It was essentially a toolkit for Windows and Mac that allowed users to create their own AR effects, which could be further used and shared on Snapchat. In an attempt to further popularize the user created AR effects, …
Shocking Snapchat advert asks fans if they’d rather ‘slap Rihanna’ or ‘punch Chris Brown’
A Snapchat advert asked fans if they would rather 'slap Rihanna' or 'punch Chris Brown'. The controversial question sparked outrage among the app's users with Chelsea Clinton calling the advert 'awful' on Twitter. Chris Brown was found guilty of domestic assault against the pop queen Rihanna back … Read More
Sisterly love! Kylie Jenner takes to Snapchat to document hang out sesh with Kendall… a month …
Kylie Jenner takes to Snapchat to document hang out sesh with Kendall… a month after welcoming daughter. By Dailymail.com Reporter … But 20-year-old Kylie Jenner was setting aside quality time for another member of her family when she fired up her Snapchat Story on Tuesday. The reality star and … Read …
Jordy Nelson hits the free agent market. Is he worth a look in Dallas?
On Tuesday, the Packers released the former second-team All-Pro wide receiver (according to the NFL Network) to clear salary-cap room. The net result is that Green Bay will replace Nelson by signing free-agent tight end Jimmy Graham (according to ESPN). Graham's contract will reportedly be for … Read More
Veterans are loving the UTA style
The University of Texas at Arlington is giving veterans some good reasons to enroll there after serving their country. University of Texas in Arlington has been ranked the No.1 four-year institution in Texas for veterans — No. 12 in the nation — by Military Times. Under former combat veteran James …
Byron Jones excited about move to cornerback, says it best fits his skills
Byron Jones will compete with Dallas Cowboys teammates Travis Frederick, Kavon Frazier and Geoff Swaim in “Feuding over Feeding” at City Works in Frisco on Friday. The players are partnering with TangoTab to host a “Feed The City” event around the North Texas area to see who can feed the …