Facebook will add a daily news channel to its Watch tab by this summer in bid to encourage …
Until now, the Watch tab had been curated to include more television-style content, allowing Facebook to compete for ad dollars with traditional TV channels. The firm is said to be working with 'legacy and digital-first news publishers' about producing videos for the platform, according to Axios. Facebook … Read More
Opinion: Is unplugging from social media worth it?
Most people have some type of access to the internet. Therefore, they have access to social media. We all use social media according to our needs. However, we often get carried away by the importance we give those sites in our lives and we forget the best way to socialize, …
China’s ‘eyerolling’ journalist sets off social media storm
Sorry, it appears as though your operating system and/or web browser does not support modern standards. Please consider updating your web browser. A reporter rolling her eyes at another journalist's questions at China's annual 'Two Sessions' political meeting has caused a social media storm, with … Read More
Sri Lankan government urged to lift block on social media
COLOMBO, Sri Lanka (AP) – Sri Lankan activists and journalists are demanding the government end a weeklong shutdown of several social media sites now that anti-Muslim violence in the island's central hills has eased. The government imposed a state of emergency last week and blocked Facebook, … Read More
Beyond machines, businesses need talented people
Organisations across a multitude of industries are looking for innovative ways to use data and technology to improve services and revolutionise the customer experience. For instance, Commonwealth Bank has recently announced the testing of its own chatbot, using AI (artificial intelligence) to assist … Read More
Erica, Eno, Aida and 8 More Interesting Chatbots in Banking
Organizations worldwide are testing new applications and deploying new solutions to improve the overall customer experience. … Over time, artificial intelligence (AI) and new digital technologies will provide the banking industry with expanded forms of engagement, potentially moving beyond bots to … Read More
Artificially intelligent speech analysis: a trove of customer conversation data
The SAM platform uses an artificial intelligence (AI) engine to monitor key words and phrases, creating profiles for customer bases. … Delacon says the SAM platform would allow firms to develop deeper insights into call data, and optimise customer experience by identifying and increasing frequencies of … Read More
Do your customers enjoy a quality experience?
This might have been provoked by the poor customer service you received, an inferior product or bad and uncaring attitudes. Even if your experience was a neutral one — not bad, but not great either — the trust and loyalty that's so vital to instill in customers wasn't nurtured in …
How Lexus Owned Customer Service, And Redefined Quality
BMW is best known for driving pleasure while Mercedes-Benz still commands luxury cachet but nobody does quality and customer care better than Lexus, and that's not a claim made by Lexus or us, but by virtue of its unbroken record of 14 years of top honours from the 31-year history …
Saudi Airlines launches ‘WhatsApp’ service for customer support
Saudi Airlines launches 'WhatsApp' service for customer support … guests have been using the service to communicate with the airline to amend their booking, make special requests, and send other general inquiries about Saudia's services. … The Saudia WhatsApp service number is: +966 540000005. Read More