Did Sri Lanka’s Facebook ban help quell anti-Muslim violence?
But, Facebook, which has more than 5.5 million users in Sri Lanka, remained blocked, along with social messaging application WhatsApp. Calls to lift the ban were growing on Wednesday, with critics claiming the move had been ineffective in quelling violence against Sri Lanka's Muslim minority, who … Read More
5 Ways You Can Earn Customer Loyalty
Sure you can delegate the bulk of them to your dedicated support team, but everyone in your organization should answer a few. In addition, you should offer your customers multiple channels to get in touch. Phone, email, social media, live chat, the more you can provide the better. Just remember, …
Help kids to kick social media addiction
When I interviewed Matt Hancock last week the minister in charge of digital strategy revealed that he did not allow his three children a smartphone or to play on the computer. What's more, he leaves his own phone at the door when he comes home. One of the most ambitious …
St. Tammany officials claim citizens group social media post misleading
As St. Tammany Parish government tries for a third time to pass sales tax renewals for the courthouse and jail, social media has been on fire. Concerned Citizens of St. Tammany, an outspoken opponent of the tax proposals, has used social media to take shots at both the proposals and …
Police use of social media to deliver news raises concerns
8 on the department's social media accounts is punctuated by gunshots and shouts of panic and pain, and undoubtedly illustrates the danger Deputy Zack Parrish and other officers met during that call. Open government advocates also consider it a dramatic example of law enforcement agencies' … Read More
HackerEarth to launch virtual AI hackathon for Alexa
The participants will be given access to the Alexa Skills Kit, a set of free, self-service, public APIs, that developers can utilise to easily create new experiences for Alexa. The existing architecture allows developers to build applications or skills to enhance the customer experience for its users. The Alexa … Read …
Singapore bank sets up unit to drive in-house AI development
AI Lab@TOV also was working with Amazon Web Services' deep-learning video camera, DeepLens, as part of efforts to provide a more personalised customer experience via OCBC's facial recognition technology. This then could be rolled out at the bank's branches and ATMs. The Singapore bank last … Read More
Why Retail Businesses Must Make Service Innovation Their Top Priority
Few industries have evolved as rapidly in the 21st century as the consumer retail industry. Retail organizations face new challenges every day as technology contributes to market upheaval but also facilitates new possibilities for service innovation that were mere pipe dreams just a few years ago. Retail … Read More
Note to readers: Reboot of customer service system
The computer systems used by our customer service department will be out of service from 1 to 4:30 p.m. Wednesday for a software upgrade. Live telephone support, interactive voice response and online customer service will be unavailable during that time. The upgrade will improve our customer … Read More
Bank Aljazira Wins Best Customer Service in Saudi Arabia
Bank AlJazira won the Best Customer Service award 2017 in KSA. The award was provided by Banker Middle East Magazine for the "Absher Baezzak" program in recognition of its exceptional effort and excellence in customer service and meeting their needs by the qualified and dedicated staff. Read More