DISH to downsize Christiansburg office, keep employees on as telecommuters
DISH announced plans Tuesday to shrink its Christiansburg customer service center this summer from 600 workers to 150, keeping the remainder on … be effective for our operations, employees and the customers they serve so well,” DISH Senior Vice President of Customer Experience Kathy Schneider … Read More
Erica, Eno, Aida and 8 More Interesting Chatbots in Banking
The objective is to provide quick service and transactional support. Most basic tasks such as balance inquiry, bank account details, loan queries etc. can be handled by a bot efficiently, allowing customer service representatives time for complex issues … leading to a more positive banking experience. Read More
Jim Duffy: Remind tech ‘Gods’ of the importance of customer service
Basically, we have to swallow whatever service and products they sell us and not ask too many questions. But it's hitting a tipping point for me as they grow more powerful with more geographical and digital dominance. If we as customers, consumers and users do not stand up to them …
How Chatbots Can Re-shape Elearning Experience
Chatbots are everywhere. You interact with them on messenger apps and websites. Bots can be used for tasks ranging from product recommendation to front line customer service. Driven by AI, chatbots become smarter and smarter over time. This is thanks to machine learning. There's hardly an … Read More
Progress unveils innovation lab and first AI-driven chatbot product
Massachusetts-based technology firm Progress has unveiled its technology incubator Progress Labs, as well as the lab's first product, an AI-driven chatbot. Progress Labs was established to” surface innovative ideas” within Progress, and “to nurture and harness these ideas so they can be developed as … Read More
’50pc of enterprises will spend more on chatbots compared to mobile apps by 2021,’ says Gupshup …
In a chat with YourStory, Beerud Sheth, Co-founder and CEO of Gupshup, talks about how chatbots are disrupting the way Indians communicate with brands. Even as artificial intelligence (AI) and machine learning (ML) gain notoriety for their looming threat to take away human jobs, it bears to keep in … Read …
The social media contract that takes parents beyond the basics
But they often fall short at understanding the intricacies of their child's involvement on social media sites like Snapchat, Facebook and Instagram, according to … They tend to do things like go to the beach and it's more about getting the photos for Instagram or Snapchat than it is about …
Rocky Mount Rockets win a national title
The Rocky Mount Rockets went north last weekend with a wealth of national track & field exposure. Now, a few of them know how it feels to come back home as national champions. The Rockets' 9-10-year old 4×800 team of Candrice Davis, Kennedy Turrentine, Keysha Mizzelle and Jaidyn Thomas won … …
RMA’s Smelcer signs to play football for UNC Charlotte
Starbucks set for summer opening. 031418Starbucks-Kay1. Longtime Telegram editor retires. Herrin_Jeff_06_0.jpg. Assistant manager to leave city. Moton.jpg. Walter Williams: Benefits of tariffs may outweigh costs for Trump. walter williams. STORY:20180313065RMA's Smelcer signs to play football for … Read More
Long Beach council approves city’s Values Act
Sanctuary city supporters gather outside city hall during the City Council meeting in Long Beach on Tuesday, Sept. 19. (File photo by Scott Varley, Press-Telegram/SCNG). By City News Service | citynewsservice@scng.com |. PUBLISHED: March 14, 2018 at 12:37 am | UPDATED: March 14, 2018 at … Read More