Five Ways To Create Positive Digital Experiences For Your Customers
Customers are willing to spend more with companies that provide excellent customer service. So, what constitutes a superior digital customer service experience? In a word, accessibility. And while your website and mobile app are there for customers around the clock, they don't always meet their needs. Read More
LUS Brands, backed by Y Combinator, wants you to love your curls
“A customer service representative was the first position I hired for,” said founder and CEO Sahar Saidi. “It's something we have to consciously invest in as the company grows. One-to-one customer service is not something that's easily scalable, but it's one of the big reasons we've been able to grow.”. …
UPS adds Google Assistant to chatbot customer service lineup
UPS is adding its chatbot customer service technology to Google Assistant for package tracking via Android devices, Google's iPhone apps, Google Home and other devices. The expansion to Google Assistant means UPS has most of its bots covered. The UPS chatbot was already available on … Read More
Chatbots: Phase 1 Of AI Innovation In Cyber Security?
In previously speaking with the Cyber Security Hub, IPsoft Chief Security Officer (CSO) John Alford acknowledged that the general shape of AI in cyber security today comes in the form of chat-bots that convert frequently asked questions (FAQs) into simulated conversations. They can reset forgotten … Read More
UPS adds Google Assistant to chatbot customer service lineup
UPS is adding its chatbot customer service technology to Google Assistant for package tracking via Android devices, Google's iPhone apps, Google Home and other devices. The expansion to Google Assistant means UPS has most of its bots covered. The UPS chatbot was already available on … Read More
DoNotPay bot launches a cheap airline ticket that automates the nearly impossible business of …
The DoNotPay bot (previously) is a versatile consumer advocacy chatbot created by UK-born Stanford computer science undergrad Joshua Browder, with its origins in a bot to beat malformed and improper traffic tickets, helping its users step through the process of finding ways to invalidate the tickets … Read More
Snapchat apologises for Rihanna and Chris Brown ad ‘making light’ of domestic violence
Snapchat have apologised for an ad that appeared on their service that featured Rihanna and Chris Brown – and was accused of 'making light' of domestic violence. The advert for a game called 'Would You Rather' was displayed on the app for US users, asking them to select a choice …
The dog pictures guaranteed to melt your heart! Proud owners show off their beloved pooches in a …
And now, Snapchat users have been sharing pictures of their beloved pooches, which are sure to melt your heart. From getting 'arrested' by the police to displaying some very human-like characteristic, these dogs certainly won over their owners with their sweet antics. Many can be seen cuddling up to … Read …
Snapchat issues apology over Rihanna advert making light of domestic abuse
Snapchat issues apology over Rihanna advert making light of domestic abuse. “The advert was … Snapchat has removed an advert from its platform after admitting it "makes light of domestic violence." The ad in … Is it just me, or is this ad that popped up on my Snapchat extremely …
Eau Claire City Council candidate forum is Thursday night
A forum for Eau Claire City Council candidates to give feedback about city issues is set for Thursday night. The event begins at 7 p.m. in the Casper Conference Center of Chippewa Valley Technical College's Business Education Center, 620 W. Clairemont Ave. Attendees can park in any CVTC lot. Read …