Where is the line between free speech and expressing your views versus hate speech? That's the question that social networks have been grappling with for years, and it's only getting worse. Today, Facebook banned the alt-right group Britain First, which "repeatedly posted content designed to incite … Read More

Hillary Clinton still can't believe she lost the election and is using her social media presence to call out those whom she feels were responsible for her loss. “We should all care about how social media platforms play a part in our democratic process. Because unless it's addressed it will …

I don't think anyone can pinpoint exactly how social media went from being Myspace coding to the all-consuming, anxiety-inducing, news-making beast it is today. Despite Instagram being associated with anxiety, depression and bullying, it's almost a red flag when you can't find a potential tinder date in … Read More

By deploying AI to empower their CRM platform, an organisation can extract fresh and insightful meaning from their unstructured data, which will give much more help when managing and improving the overall customer experience. The insight gleaned can be used to pre-empt any potential issues a … Read More

By deploying AI-powered BOTs for test automation, organizations can now focus more on delivering superior customer experiences rather than solving everyday testing challenges.” “Massive amounts of data, lack of expertise and huge testing backlogs are all contributing to the growing complexity of … Read More

How do you see AI-driven data management platforms improving the value of omnichannel Customer Experiences? How do you leverage AI/ML at InMoment? At the end of the day, technology can never replace the human element with the retail customer experience, but it can certainly aid it. Striking a … Read More

But Yeager, a longtime Aspen business owner, accuses Alsco of a “systematic, class-wide manipulation” of its customer–service agreements. Alsco, which stands for American Linen and Supply Co., has “17,000 employees servicing more than 300,000 clients in 13 countries,” the Salt Lake Tribune … Read More

Within 'Pypes', pragmatic AI and conversational Interfaces allow streamlined business processes and the highest levels of Customer Engagement. Uses for Pypestream include Customer Care, marketing and direct promotions as well as internal business-to-employee interactions. Regardless of the … Read More

Lessons from Legends: More than 30 awards will recognize legendary CX leaders across marketing, commerce, sales and customer service. Our CX awards, which include our 12th annual Markies awards, will be hosted on April 10 at 8:00 p.m., and will spotlight the legendary efforts of those who push … Read More

For example, they can send a welcome message and offer guidance when visitors first arrive on your site. As users search for products, chatbots can make suggestions and offer promotions. Moreover, chatbots aren't limited to interacting with one or two customers at a time, like a human is, and they …