There's no future for social media networks. When millennials are in their 40s, they'll look back on the days of social media networks with the same sense of nostalgia Generation X remembers AOL. Facebook and most of the others will be gone before you know it, and there won't be …

The contact centre's services have expanded in recent times to include managing major company's social media and app accounts, among other services. The rapidly expanding firm – which took on an extra 155 seasonal workers last Christmas to deal with demand – is also investing in its offices at … Read …

A 53-year-old pastoral care teacher said she would be there if a 17-year-old former pupil wanted “to discuss the merits of an older woman . . . with a bottle of baby oil and handcuffs”, a court was told. The social media exchange on WhatsApp involving Deborah Lowe was disclosed …

If you would have asked an entrepreneur five or 10 years ago if they were able to make money off of social media, they probably would tell you no. Nowadays, there are a number of ways that entrepreneurs and small business owners can make money using social platforms to build …

Their "vulnerable" 19-year-old victim was lured into meeting them through social media, but what she thought was going to be a date saw her driven to a drugs den in Swansea. Once there they smashed up her phone and told her she "belonged" to them, before forcing her to conceal …

While marketing processes evolve, technology is helping drive that evolution and position companies to scale their customer data analysis capabilities. For example, Oracle released new AI capabilities for its Customer Experience Cloud at the event, which are designed to leverage insights within users' … Read More

Amp up your customer service. When you hear the term “customer service,” a handful of brick-and-mortar retailers probably come to mind: Whole Foods, the Home Depot, and Nordstrom among them. What makes these stores stand out is that their employees are empowered to come up with solutions to … Read More

Coming in May, a new Customer Service Center will open to provide services for an estimated 10,000 Las Cruces Utilities (LCU) customers living on the city's East Mesa. As a result, out near Mesa Grande Drive, a small cheerful yellow building with lots of parking is getting a modest renovation …

“This is a strong investment in our customer service capabilities and an important step following our solid growth and the successful international diversification of our client portfolio over the past few years,” said André Lagger, chief executive of LGT Financial Services. “Digitalising our customer lifecycle … Read More

Chatbots are increasingly being used in the realm of customer service. Banks have led the way with voice automation and many businesses are following this trend. If you need to be convinced of the the role of the chatbot in e-commerce, this infographic has gathered some insights and predictions. Read …