After a weeklong blackout, the Sri Lankan government lifted its nationwide ban on social media on Thursday. Facebook and several other platforms had been shut down after days of violence targeting Muslims in the Kandy district, a popular destination for tourists and pilgrims. The violence began after a … Read More

“The launch of these chatbots, and the integration of AI into our customer facing technology, provides an opportunity to build upon the relationships we have with our digitally active customers and create more convenient and personalized experiences through both self-service and assisted-service … Read More

For 81% of customers, self-service is the first choice for solving a problem. These customers want low-friction, fast resolution services. The speed & efficiency of your self-service determines their customer experience. Say goodbye to forms and FAQ pages and website support. Intelligent Agents, Voice … Read More

Delivering a friction-free customer experience improves sales, which is why modern marketers are turning to advanced technology like artificial intelligence (AI) to make transactions as easy as possible from the customers' point of view. Chatbots are a prime example of a technology that eliminates … Read More

United Airlines has dealt with a large number of highly-publicized customer service incidents over the past few years. The airline has hurt customers, threatened them, and mishandled their pets. While it appeared the United had recovered from the April 2017 incident when it dragged a passenger off an … Read More

EVANSTON — For nearly six months now Evanston's Murdoch's store has been lucky enough to employ Tanesha Michelle Chandler. Tanesha began working at the western store in September of 2017, and if you ask her, she'll tell you that she has loved every minute of it. “My brother, Jonathan, helped … …

Savannah Downtown Business Association got a look into decades of customer service success Wednesday as subject expert Leonardo Inghilleri addressed its monthly luncheon. “Culture is at the core of success. You need to first establish the right culture, then establish your goals and aspirations and … Read More

It's the voice of a chatbot called Spot. Launched in February, the free-to-use chatbot, accessed through a website, records typed responses to a series of questions. These can then be collated to create a report detailing sexual harassment or discrimination at work. If someone tells a story of sexual … Read …

Conversational banking technology provider Finn AI today announced a partnership with The Bank of Montreal (BMO) to create a personal banking chatbot for their customers. This is the first ever public launch of a chatbot with a national, tier one, Canadian bank. “By leveraging artificial intelligence and … Read More

Chatbots have become so prolific in recent years, in companies both large and small, that it's almost a surprise when you come across a major platform that hasn't integrated them yet. They are popping up in just about every vertical, from healthcare to education. Now that includes personal finance as … …