England manager Gareth Southgate admits to ‘concerns’ over players using social media during …
England players will be encouraged to come off social media while they are at the World Cup. England manager Gareth Southgate said he had “concerns” over them using such platforms as Twitter and how it might affect them. Southgate added: “I can't enforce but we can advise. Twitter, social media… …
Picture-Perfect Vacation Photos Stir Up Envy On Social Media
NEW YORK (CBSNewYork) – Social media is creating a photo-frenzy far and wide, as vacationers are making their pictures a priority in a bid to stir-up envy. As CBS2's Dave Carlin reported, vacations and photos almost always go together – memories made and memories shared. “Yes, so many pictures … Read …
10 Ways AI Can Benefit Your Ecommerce Business
The great thing about AI is it has become integral in the way many businesses operate and the way consumers interact with digital touch points. … You can then use the data to discover new opportunities, improve your customer experience, and make more informed strategic product decisions. Read More
4 Critical Areas Small Businesses Should Incorporate AI
AI and chatbots go hand-in-hand when it comes to customer service capabilities. Not only does it lessen the load for your reps, it can also improve the customer experience overall. Chatbots provide instant responses, eliminating frustrating wait times for the customer. Chatbots can be programmed to … Read More
Digital advertising trends to watch in 2018
Digital advertising trends for 2018 center on machine learning and Artificial Intelligence (AI). … For your business and industry, think from the customer's viewpoint on how to improve your digital marketing. You want to create a … Finally, use AI technology to personalize your customer experience. Read More
Schwarze Hires David Heigl as Vice President of Sales, Marketing, Customer Service and Product …
Heigl comes to Schwarze with 23 years of Sales and Marketing experience and has extensive expertise in global market analysis, product positioning and understanding the needs of a customer base. His strong winning attitude and personality are assets that will complement and enhance Schwarze's … Read More
Infiniti Ranks No. 1 Overall in 2018 JD Power Customer Satisfaction Index
The 2018 CSI Study includes ratings on five service-related factors to customer satisfaction: service advisor, vehicle pick-up, service facility, service quality and service initiation. INFINITI ranked in the top tier among premium brands in each category, with the largest improvement seen in the Service … Read More
Hong Kong Telecom operating customer service centres for up to 7 years in breach of land leases
HKT, the largest telecommunications provider in Hong Kong, has been operating customer service centres in violation of land leases at six telephone exchanges for up to seven years, an investigation by FactWire has found. The Lands Department has also confirmed to FactWire that three of the service … Read More
Progress NativeChat lets you build your own chatbot
Progress, a NASDAQ listed company that offers application development tools, is bringing to New Zealand the first fruits of its Progress Labs incubator: NativeChat, billed as an artificial intelligence-driven platform for creating and deploying chatbots. Progress says NativeChat enables people to build and … Read More
Australia’s first superannuation virtual assistant launches
MLC limited is a subsidiary of the National Australia Bank (NAB) who have told shareholders they plan to be on the forefront of digital banking, including talking "chatbots". NAB's executive general manager of digital and innovation, Jonathan Davey said in January that he expects customers to be … Read More