Typing "video of" into the Facebook search bar yielded a shocking result. The first autocomplete was "video of girl sucking d—." Jonah Bennett, a graduate student, researcher and journalist, says he was tipped off to the search bar snafu by a friend. He shared it on Twitter where others got …

Speaking of hashtags, I'm going to get real and talk about the debilitating effects of social media. I've touched on this topic before when I wrote about not buying into the superficial portrayal of self-care on platforms like Instagram, but for this week's article, I'm going to talk about going …

We try to use social media as much as we can at the police department. It just gets a lot of information out quickly to a lot of people. If we can increase our Twitter footprint, Facebook and Instagram, that just means that's 20,000 more people that are getting the …

Newton Insight have investigated and analysed the performance of the 20 Premier League clubs across five different social media platforms – Facebook, Twitter, Instagram, YouTube and Weibo. They have used eight performance indicators, including size of fan-base, number of new fans added in 2017, … Read More

“This Encompass integration supports AI Foundry's plan to provide higher levels of connectivity to the lending ecosystem with end-users reaping the benefits including fast loan approval, simplified processes, and stellar customer experience,” proclaimed Alan Swahn, vice president of marketing at AI … Read More

Hence, various end-users have deployed recommendation engine solution based on AI, with collaborative filtering type to categorize the customers with … due to the rise in focus of the companies to enhance consumer experience, growth in technological advancement, and surge in government support. Read More

“The launch of this chatbot, and the integration of AI into our customer facing technology, provides an opportunity to build upon the relationships we have with our digitally active customers and create more convenient and personalized experiences through both self-service and assisted service channels … Read More

Fiat Chrysler Automobiles N.V. (NYSE: FCAU) continues its string of poor performances in customer satisfaction ratings from major consumer research firms. Its most recent ratings put its brands at the bottom of the J.D. Power 2018 U.S. Customer Service Index Study. Its Fiat brand was at the very bottom. Read …

Little Sweden Resort in Fish Creek was chosen as a national example for customer service from the American Resort Development Association (ARDA), a nationally recognized organization in the hospitality industry. ARDA looked at thousands of resorts across the country and they chose to highlight … Read More

Banking-related complaints handled by an industry ombudsman rose 28 per cent in 2017, reaching the highest level in five years as disputes over credit cards nearly doubled. The Ombudsman for Banking Services and Investments (OBSI) opened 370 banking-related cases last year, mostly related to … Read More