Verint Launches New Intelligent Customer Self-Service Capabilities
“Verint is unique in that we offer our customers solutions to simplify, modernize and automate customer engagement, including strong AI-based … The end result: customers experience higher goal completion rates with a user experience that's better, smarter and faster, and that involves less effort. Read More
Customer Service in Tough Situations
Can you imagine discussing the components of a will with the recipient's crying daughter? Or being the one to share that someone is in a coma? Businesses must deal with upset customers in one way or another, whether it is an annoyed client on the phone or a “hangry” person …
‘That’s Not My Department’ and 10 Other Phrases Customers Hate
You have a problem, you call the phone number listed on the company's website, you wait on hold for what seems much longer than the ten minutes they said you would be holding, you finally get to a customer service rep, you tell your story and the customer service rep …
From the publisher: Top Workplaces invest in employee and customer satisfaction
The 50 companies named in this year's section look at customer service as a philosophy to be embraced by every employee. As the survey responses indicate, employees want to be challenged and grow as professionals. The survey — conducted by an outside and impartial company — measures a … Read More
A Modern Formula for Data-Driven Marketing
Progressive, a leading insurer, now uses a “Flo” chatbot on Facebook Messenger. The AI-powered chatbot provides quotes while engaging customers and reinforcing the brand's overall message. The B2C sector has increased the use of AI tools like chatbots, but the B2B sector can also benefit from the … Read More
BMO Launches Personal Banking Chatbot on Facebook Messenger
The Bank of Montreal (BMO) has launched a personal banking chatbot on Facebook Messenger, a partnership with Vancouver-based Finn AI. The partnership means it is “the first ever public launch of a chatbot with a national, tier one, Canadian bank.” The chatbot will let customers use natural … Read More
Citi rolls out Facebook Messenger banking chatbot in Singapore
The chatbot, which was developed in Singapore, will address a range of common customer needs, including account-specific enquiries such as checking of account balances and transactions. It will also provide credit card bill summaries, rewards and points balances and answer frequently asked … Read More
Rihanna shames Snapchat’s Chris Brown ad on behalf of domestic violence victims
“Now SNAPCHAT I know you already know you ain't my fav app out there! But I'm just trying to figure out what the point was with this mess!” Rihanna wrote in a statement posted on her Instagram story. “I'd love to call ignorance, but I know you ain't that dumb!” …
Snapchat Share Price Sinks After Rihanna Urges Users To Delete App
LOS ANGELES (Reuters) — Pop star Rihanna urged fans on Thursday to delete Snapchat after the social media app ran an ad making fun of her 2009 beating at the hands of then boyfriend Chris Brown. Shares of Snap Inc, the company that makes the app, were down 4.7 percent …
What’s next for Snapchat? Patents suggest 3D models and mapping of emotions
Snapchat is moving forward after a redesign drew some negative reactions. So, what's next for the social network? Two patents published in mid-March suggest the company is researching the possibility of creating 3D models with a smartphone and reading emotion in a video chat. Both patents were … Read More