Interview with Bertram Schulte, Chief Digital Officer, SAP
The best preparation for an effective AI/ML world is the (re)design of data flows, data structures, and access to data. Data is the new oil – the more that can be exposed, the more value can be generated. How do you see the technology evolving around omnichannel analytics experience and …
e-Zest to exhibit enterprise CRM and customer experience solutions at the Sales Innovation Expo …
Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital … Read More
Why Fluidity Is The Future Of Voice AI
It's a piece of friction, but it's “friendly friction” of the type that a customer is willing to go along with, because it is part and parcel to an overall more efficient, secure and fluid experience. And that fluidity, Brown noted, is what he and the team at FIS see …
Local American Family Insurance agent honored for customer service
Annabelle H. Lee, an American Family Insurance agent in Fergus Falls, and her team has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program. “Providing our valued customers with an exceptional service … Read More
East Lansing restaurants work to provide unique customer service to citizens
As a college town, East Lansing is naturally home to restaurants that serve all kinds of food and vary from carry-out to sit-down restaurants. Since a large portion of the population is college students, it's natural for East Lansing to be home to more carry-out dining options. Larry Martin is …
Service Satisfaction Key to Increasing Brand Advocacy, JD Power Finds
COSTA MESA, Calif., March 15, 2018 /PRNewswire/ — Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study,SM … Read More
The Future of Self-Service is Artificial Intelligence
Intelligent Agents, Voice bots, and Chat bots will now deliver your self-service. As per the expert projections, by 2020, 85% of the customer interactions will be handled without human, so agents can focus on what they are best at “Doing intelligent conversations” and leaving self-service to AI-driven … Read More
Enter the chatbots: BMO introduces tools for Facebook, Twitter
BMO is launching a new AI-powered tool to serve customers on Facebook and Twitter. Two chatbots will deliver instant responses to common queries for customers looking for more online banking options, a BMO release said Thursday. “The launch of these chatbots and the integration of AI into our … Read More
Data in focus for Soltius in 2018
SAP consulting firm Soltius New Zealand has strengthened its analytics team with the appointment of Habib Baluwala as data scientist. The appointment will assist Soltius move from its traditional focus in delivering analytics and reporting solutions, to help clients gain more value from their data through … Read More
Snapchat sees its shares tumble after incurring the wrath of Rihanna
As she's demonstrated time and time again in her music videos, don't fuck with Rihanna or she will destroy you—or your stock prices, or the case may be. The Los Angeles Times reports that Snapchat shares have fallen nearly 5 percent today after Rihanna called out the Los Angeles-based company, … …