SINCE the arrival of Facebook in our lives all those years ago, the world has changed dramatically and the social media platform has undoubtedly had its part to play in that. Over the years, it has been blamed for all sorts of things from the … to the bizarre, including …

Even after the offensive search terms stopped being displayed, users still reported odd algorithmic suggestions, seemingly far from what Facebook would normally offer, such as “zodwa wabantu videos and pics” (a South African celebrity) and “cristiano ronaldo hala madrid king video call”. In a statement … Read More

The political world is awash in a growing sea of social media-fed misinformation, loosely called fake news. Each week brings eyebrow-raising reports of a threat poised to upend America's already dysfunctional political landscape, or reports that those at the helm of online information ecosystems delight … Read More

A consultant from Navigant has been named one of the globe's top 20 energy influencers. Kees van der Leun might not be a household name, but the list sees him rubbing shoulders with the likes of Tesla's Elon Musk, actor Leonardo Di Caprio and even out-ranking former US Vice President …

It is also using Alibaba Cloud's AI services to glean insights from large datasets and improve customer experience. With a vibrant startup ecosystem, a fast-growing e-commerce market and a large consumer base of over 260 million, Indonesia presents huge opportunities for hyperscale cloud providers … Read More

Luxury retail giant Burberry is famous for its early adoption of data gathering and AI technology to improve the customer experience both online and in-store, creating personalized shopping experiences and recommendations based on their customers' preferences, purchases, and online profiles. Read More

Amid an increasing number of cases of unsatisfactory customer service, citizens have demanded an improvement in the standard of after-sale services provided, according to a survey conducted by LocalCircles, a citizen engagement platform. India has a thriving middle class who buys a product based … Read More

Houston, TX — (SBWIRE) — 03/16/2018 — The Global Customer Service Software Market is estimated to grow from USD 4.33 Billion in 2016 to USD 9.38 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 16.7% during the forecast period. The report on the Global Customer Service Software … …

But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other … Read More

They will only answer customer questions such as how to view their account balances or transfer money, not perform transactions, such as paying a bill, themselves, even though chatbots have the capability and some financial institutions are adopting it already. BMO is exploring adding further functions … Read More