A senior Facebook executive has admitted that the site can have "negative consequences" after the United Nations accused the social network of fuelling hatred against the Rohingya minority in Burma. "Connecting the world isn't always going to be a good thing, sometimes it's going to have negative … Read More

WhatsApp can't share user data with parent Facebook without breaking the upcoming General Data Protection Regulation (GDPR), so it won't. It's signed a public commitment not to share personal data with Facebook until data protection concerns are addressed. No harm, no foul, no fine, the … Read More

In a little more than two months, Facebook, Inc. (Nasdaq: FB) and other major internet companies that rely heavily on user data collection and analysis will face one of their biggest regulatory challenges in history. On May 25, the General Data Protection Regulation goes into effect, and analysts are still … …

Halstead became the subject of prayers and well wishes from around the world after a tree limb fell on him more than five years ago. He nearly died in the accident and suffered a traumatic brain injury. My twins are 7. Such a painful reminder of how fragile & fleeting …

At Widen, we often brainstorm how AI can help us solve our customers' problems. By leveraging AI within our product, we could personalize the experience based on the user actions. Users could explore data that is of interest to them instead of first having to search for it and hope …

For more than 60 years from Chuck Williams and our first Williams-Sonoma store, we have been focused on customer experience, and his attention to the customer is deeply embedded in our culture today. Our service platform extends from online and how we talk to our customers there and all the …

The Bank of Montreal is taking a first step toward artificial-intelligence powered customer service by launching chatbots that can field questions via Facebook Messenger and Twitter. The deployment of such technology is the latest move by a Canadian bank to beef up its digital capabilities as customers … Read More

The company is investing €250,000 in the rebrand and in new customer and business operations systems, including service management, customer relationship management and document management to allow the three teams to work effectively as one. The investment also includes staff integration … Read More

Altice said trying to improve its general customer service had led to a pick-up in customer numbers in France, with the company winning 69,000 customers for its French fiber business. Altice grew rapidly in recent years via a series of debt-fueled acquisitions, including of French telecoms group SFR. Read More

Chatbots that are AI driven will computerize ITSM answers for effectively translate solicitations and episodes. Distinctive course demands and situations will be found out by the chatbots to one side back-end process. AI will be outfitted with a profound choice way that will guide request to the arrangement … Read More