Courtrooms across the country have seen people filing suit against their elected officials for edging them out of social media platforms, increasingly a place for public discourse where citizens can quickly and easily access their representatives. In Arizona, people in both political parties use the “block” … Read More

Nowadays, many of these live events owe their success to social networking sites. In fact, it is said that 88 percent of companies use social media to spread event awareness. Also, around 70 percent of top companies and brands today said that social marketing is a critical part of their …

Consumers want a travel experience tailored around them. And, technology is helping to deliver this more quickly and more effectively than ever before. For example, AI is now being used to predict preferences, personalise services, complete bookings and manage in-trip and post-trip needs. The result … Read More

The vendor's AI-based text analysis platform can be used to discern consumer sentiment when the new emojis are used across social media, email or other … The platform is geared to social media marketers and “customer experience” managers sifting through customer emails as well as text related to … Read More

Automated intelligent technologies like AI and machine earning are enabling businesses to deliver more relevant, personalized customer experiences through responsive technologies, like chatbots, and recommendations and services that streamline purchasing. Businesses can also deploy machine … Read More

Verint Systems, Inc., has launched new customer self-service capabilities. The range of new capabilities includes enterprise chatbots powered by a modular Artificial Intelligence engine and intelligent virtual assistants (IVAs). The company noted that with new AI technology and analytics, self-service … Read More

J.D. Power polls vehicle owners on a wide variety of topics, ranging from initial vehicle quality to overall satisfaction. It also talks to them about vehicle service, and its latest service satisfaction rankings just came out. Infiniti and Buick are the top automakers in the 2018 J.D. Power US Customer …

Strong industry knowledge on trends, tools and best practices, business acumen, and a stellar reputation for customer service is required. The Director, Event Services serves as a subject matter expert and advisor to the meetings team, as needed, and supports the Director, Convention and Meetings on … Read More

The service is a conversational computer program — or a chatbot. It is available to the consumer banking clients of Citi in Singapore starting last Thursday. A spokesperson for the company said that the bank plans to roll out the new service in Australia and Hong Kong later this year …

A program which is used to converse with users via a chat interface can be called as a chatbot. It is a service, which is a computer based program and operates over the internet. Chatbots have gained prominence in various applications such as in e-commerce based customer service, internet gaming, … …