BMO rolls out AI powered chatbots as mobile banking rises
The deployment of chatbots is a key part of their strategy to provide an exceptional customer experience across all touchpoints, especially with digital as the preferred way for their customers to engage 24/7. They will only answer customer questions such as how to view their account balances or transfer … Read …
The importance of effective communication for businesses
Consumers put a lot of importance on the level of customer service and communication they receive from businesses that they use. If you become lax in these areas, you will find that customers simply stop using your services and head to one of your rivals instead. By communicating effectively, you …
Salesforce targets Indian SMBs with Essentials, a suite of intelligent apps
According to Salesfore.com, small business teams spend 23 percent of their workdays on an average manually inputting data—time that should be spent finding, winning, and keeping more customers. “Essentials” helps small businesses save time with sales and service apps that are easy to set up, … Read More
Utility warns customers of identity scam
Iowa American Water does not typically send a service worker to your home unannounced. They usually will have an appointment before showing up. An exception would be if there were a water main break in the neighborhood. Water company distribution workers routinely knock on customers' doors to … Read More
AI Creeps Into Financial Services Via Chatbots
Training AI to recognize a question is hard, but formulating the correct answer is even harder. Chatbots eliminate errors in speech recognition and banks are limiting chatbots to relatively narrow knowledge domains to minimize errors and Singapore has become the field testing laboratory of choice for … Read More
Cloud Round-Up: India Chatbot Goes to AWS, UK Leading Cloud Nations, Dropbox Joins …
This week on the Cloud News Round-Up on LiftrNews.com, Haptik, India's leading chatbot platform, has struck a deal with AWS to enable it to take advantage of AWS' AI and Polly text-to-speech services to create a more natural conversation-driven experience for its users. A recent scorecard released … Read More
After Getting Called Out in Rihanna’s Instagram Story, Snapchat Lost $577M in Value
Hours after Rihanna posted an Instagram story shaming Snapchat for posting a mind-blowingly insensitive "Slap Rihanna vs Punch Chris Brown" ad, the stock market closed with Snapchat losing $576,946,500 in value. Its shares went from 17.85 to 17.20, a 3.64 percent decline. After the stock market … Read More
North Korean minister in ‘constructive’ talks in Sweden
Sweden's foreign minister held what she called "good and constructive" talks with her North Korean counterpart on Friday amid growing speculation about a possible meeting in the Scandinavian country between President Donald Trump and North Korean leader Kim Jong Un. Foreign Minister Margot … Read More
Is Telegram’s ICO Overvalued? Here’s One Way to Figure It Out
That's according to Aaron Brown, a former managing director at renowned quantitative investment firm AQR Capital Management LLC. He owns Bitcoin, so digital currencies don't scare him, but he's passing on the Telegram deal, in part because it's overvalued. But his thought process — which involves … Read More
This Fort Worth quarry will be transformed with hotels, a beach and even a ferris wheel
A rock quarry can scar otherwise-pristine land, but there are beautiful examples around the world of these old mining pits being re-purposed as nature parks, recreational areas and tourist attractions. And now, Fort Worth residents soon will have a recycled quarry of their own. A project known as Quarry … Read …