For a lot of people, the term “Twitter bot” carries some negative connotations. But a fascinating research project coming out of the U.K.'s University of Glasgow is doing its bit to change that — by using algorithmic online communications not to tweet out controversial messages, but to carry out some … …

Sometimes social media goes above and beyond its remit – and not in a good way. What starts as a way to keep in touch with family and friends becomes all-encompassing, and all of a sudden you're living your life through a screen. Perhaps you want to delete your social …

Facebook users said Thursday night that they were confronted with disturbing and sexually graphic search recommendations on the social network, leading the company to apologize without offering a full explanation. After typing in “video of” into the Facebook search bar, some users said the tool … Read More

MENLO PARK, CA—Responding to widespread criticism over the hoaxes and political disinformation featured on its platform, Facebook announced at a press conference Friday a new initiative to combat fake news by making the inaccurate stories on the social media site actually happen. CEO Mark … Read More

It was almost certainly a coincidence but a couple of days later Facebook did act, removing the pages belonging to the far-right groups Britain First and its leader and deputy leader. They had ignored a final written warning to stop posting material designed to promote the hatred of minority groups. …

Before the next federal election, politicians need to be more transparent when buying automated social media 'bots' and advertisements on social platforms, academics say. “We need a code of conduct for political parties where they can sign on and say, 'We're going to tell you when we use automated … Read …

The ability to combine this location data with information about who appears in those photos—and any social media contacts tied to them—would make it possible for government agencies to quickly track terrorist groups posting propaganda photos. (And, really, just about anyone else.) That's precisely … Read More

In recent decades, public labor strikes have become rarer, especially those that unite workers statewide, but experts say this may now be changing, fueled by economic conditions and the use of social media as both a convening tool and an amplifier for stories of struggle. One prominent example of this … …

Both strategies are different, but what they have in common is the recognition that the customer experience must work for customers if it is to work at the … IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach …

From recommendation, to forecasting, to personalised assistance, AI has seen varied applications in travel industry and its ancillaries. The travel brands are extensively using AI technologies like ML and NLP to boost customer experience. These companies are mining the customer data and using AI … Read More