Garlin Gilchrist II, who ran for Detroit City Clerk in 2017, is the founding executive director of the new Center for Social Media Responsibility at the University of Michigan School of Information. Daniel X. O'Neil / FLICKR – http://bit.ly/1xMszCg … Read More

For years, we've known that social media platforms inspire jealousy. A 2013 study showed that people fall into a “spiral of envy” when Facebook reveals that their friends are excelling or leading glamorous lives. Scientific American reported that many studies indicate that “spending a lot of time on … Read More

GrokStyle, a provider of vision-based AI solutions for retail, today announced that it has been selected by IKEA to power visual search for the globally … “IKEA Place is the perfect showcase for our capabilities, combining leading edge technologies to provide an optimal customer experience. Together … Read More

Learn more: https://www.twilio.com/use-cases/contact-center. NICE InContact showcased CXone, a cloud customer experience platform that unifies omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence. NewVoiceMedia unveiled fully-integrated omni-channel cloud … Read More

The evolution of the marketing landscape is heavily driven by Millennial consumers, who demand a convenient, personalized buying experience. To satisfy Millennial needs and ensure future success, B2B businesses are rethinking marketing strategies and implementing AI and mobile platforms. Read More

After receiving hundreds of consumer complaints over unexpectedly high bills, the Maine Public Utilities Commission will decide next week whether to open a full investigation of Central Maine Power Co.'s billing, metering and customer service operations. The PUC is in the midst of a inquiry that could … Read More

Residents of the Georges River community are being encouraged to drop in and connect with the council at its Customer Service pop-up stall at … Council is proactively engaging with the community and are an extension of our commitment to providing excellent customer service to all residents,” he said. Read …

Founded in 1996, Plano-based Working Solutions provides home-based customer service and sales agents. The company, founded before Google and Facebook were even a thing, has grown from one of the nation's first virtual workforce companies into an industry leader with about 120,000 agents … Read More

Bank of America has begun to roll out Erica, a chatbot that can help you check balances, reminds you about bills and answer your bank-related questions. Michelle Moore, head of digital banking at Bank of America, tweeted on Friday that Erica is now available to customers in Rhode Island. Moore …

While outside temperatures dipped to close to freezing in Orlando, FL, this 4-day enterprise communications and collaboration conference was HOT, HOT, HOT with over 120 company announcements, dozens of keynote addresses, hundreds of presentations from analysts, consultants, vendors, and … Read More