NiceBot News
Social Customer Service

“When I Lost My Brother, My Social Worker Helped Me Get Through it.”

“CareRite Centers proudly supports hundreds of social work professionals across the nation. We are so thankful for the thousands of heroes we have within each and every discipline throughout our network, who go above and beyond the call of duty to ensure incredible levels of customer service and … Read More

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Social Media

[Trending] #Instagram #socialmedia

R&B singer Dean described Instagram as a “problem (of modern society)” in his latest hit song named after the social media platform, but it seems … A survey released by Nas Media on Thursday showed that more than half of the respondents use Instagram, marking a 14.9 percent increase from …

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Social Media

UMBC social media won the night as much as the basketball team

The No. 16 seed shocked No. 1 seed Virginia by double digits on Friday night as the Retrievers became the first No. 16 seed to defeat a No. 1 seed in the NCAA tournament. UMBC's basketball team wasn't the only group from the school ready to go on Friday night. …

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Social Media

Imran to address PTI’s social media summit in Lahore

ISLAMABAD: Pakistan Tehreek-e-Insaf Chairperson Imran Khan will address his party's social media summit today during his one-day visit to Lahore. According to sources, Imran will address party workers at the summit and address the women convention. He will also meet the party leaders to discuss … Read More

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A.I and Customer Experience

AI: The Game-Changer For SMBs In The Indian Market

… chatbots, an application of AI for Natural Language Processing. This can help SMBs provide comprehensive, around-the-clock after-sales support to customers, without needing to hire or train customer service personnel. This can not only save them money, but also improve the customer experience. Read More

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Customer Service

Tourism Service Excellence Awards to Be Presented on March 17

The TSEAs seek to recognise individuals and organisations demonstrating best practices and offering excellent customer service. Executive Director of the Tourism Product Development Company (TPDCo), Dr. Andrew Spencer, told JIS News that the TSEAs are a component of the Tourism Service … Read More

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Customer Service

Salesforce small business tools get major refresh

The new suite of Salesforce small business cloud tools, which manage both sales and customer service/support, will replace current offerings Desk.com and SalesforceIQ. The company will retire those in 2020. Salesforce Essentials also makes available to small businesses an AI tool to which their … Read More

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Snapchat

Snapchat loses $800 million after Rihanna responds to offensive ad

“Now SNAPCHAT I know you already know you ain't my fav app out there! But I'm just trying to figure out what the point was with this mess!” the singer wrote. “I'd love to call it ignorance but I know you ain't that dumb. You spent money to animate something …

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Snapchat

‘Shame on you’: Snapchat loses $800 million after Rihanna calls out ad

The singer tore into the app on Thursday for allowing an offensive ad to appear on its platform. Her remark sent Snap's stock down nearly 4 percent, erasing nearly $800 million from its market value. Snap's stock opened slightly down Friday. The ad in question was for the mobile game …

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Snapchat

Snapchat Stock Drops $800 Million After Rihanna Blasts Controversial Ad

Needless to say, it was a huge mistake that has cost the company a wild amount of money. And we mean wild. Just one day after Rihanna blasted Snapchat for the distasteful ad, CNN Tech reports that the app's stocks have since dropped 4 percent, thus wiping out nearly $800 …

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