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Facebook

The Facebook Liberation Army Link List

… in your browser. The Institute of Network Cultures' Facebook Liberation Army Link List (compiled by Geert Lovink & Patricia de Vries) is a thoroughly useful document: … https://www.usatoday.com/story/tech/news/2018/03/28/people-really-deleting-their-facebook-accounts-its-complicated/464109002/ Read More

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Facebook

How Facebook can have your data even if you’re not on Facebook

One of the creepiest things brought to light during Mark Zuckerberg's testimony on Capitol Hill this week was how Facebook can amass data to construct what are being referred to as “shadow profiles” of you, even if you've never opted in or joined the world's largest social network. Facebook's CEO …

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Social Customer Service

5 Powerful Ways to Keep Your Best Customers

Today the customer service approaches on social media are a great learning experience. We see how the real and authentic create an impact while the slapdash approaches look forced and uptight, which contradicts the very idea of being “social,” notified Anand Rajendran, CEO and Co-Founder of … Read More

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Social Customer Service

Importance of Digitization To The Nigerian Travel Industry

Furthermore, social media, a tool for driving customer support/ engagement, cannot be overlooked. OTAs, travel agencies and hotels use it to interact with customers, resolve customer complaints as well as promote hotels and packages. The conversion is really encouraging. While for tour operators, … Read More

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Social Customer Service

Let’s Be Real: Unexpected Social Media Tactics to Boost Brand Transparency

Videos are a surefire way to get clicks on your social media posting and can even boost revenue. Having an authentic testimonial will demonstrate the authenticity of a product or service. Including a testimonial and/or video demonstration that is captioned will definitely attract the attention of potential … Read More

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Social Media

Make Your Mark at Medical Meetings with Social Media

Because larger medical conferences frequently hold multiple lecture sessions at the same time which make it impossible for any one individual to be present at all lectures, attendees frequently follow the social media feeds of colleagues to catch up. Conference hashtags link communications together, … Read More

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Social Media

Social media reacts to OU’s monster day on recruiting trail

Oklahoma vaulted to No. 4 in the national team recruiting rankings after landing a trio of highly touted prospects on Friday afternoon. Here is a look at how Twitter reacted to a big day in Norman. After the third commitment of the day ⭕ pic.twitter.com/4UadUbwjL3. — Oklahoma DieHards … Read More

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Social Media

Where Are All the Photos of Curly Haircuts on Social Media?

The messy waves on social media have gotten out of control. At the risk of alienating Pinterest, I'll explain, because I have my reasons. I needed a haircut recently, and that meant plunging once more into the depths of the internet to do my research, on both a salon to …

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Customer Service

McDonalds worker slaps customer who threw cup of coffee over her

A McDonalds worker was filmed furiously attacking a customer who threw a cup of coffee over her. The row happened at one of the fast food giant's outlets in … 'Your job is customer service, and you come behind the counter and fight a consumer? That's crazy. Advertisement. Advertisement. 'You're …

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Customer Service

TokBox Launches New Pricing Plans and Data Visualization Tool

SAN FRANCISCO–(BUSINESS WIRE)–TokBox, the live video, real-time communications (RTC) company, today unveiled several new pricing plans that will better support the company's diverse customer base. The company also introduced Insights, a new way for OpenTok developers to access their … Read More

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