Wolfburg win Paddy’s Day Twitter thanks to Liverpool loan star
Wolfsburg have won St. Patrick's Day Twitter thanks to their Liverpool loan star Divock Origi. The German side posted a message on the social media site through their United States account, in which they pictured the striker in the stereotypical Irish hat. But they definitely saved the best bit for …
Liverpool Owner’s Wife Takes to Twitter to Heap Praise on Star Forward After 5-0 Watford Thrashing
Linda Pizzuti Henry – the wife of Liverpool owner John Henry – took to Twitter after the Reds' 5-0 Premier League thrashing of Watford, expressing her delight at the four goals scored by Egyptian sensation Mohamed Salah. The former Chelsea man sent Liverpool fans – and indeed millions of Fantasy … …
Facebook confirms Cambridge Analytica stole its data; it’s a plot claims former director
Analysis Facebook has “suspended” any business with Cambridge Analytica and its holding company following claims by CA's former director that the social media ad slinger's data was purloined and used for political dirty tricks. In a statement Facebook said that in April 2015 Dr Aleksandr Kogan, … Read More
Data scandal is huge blow for Facebook – and efforts to study its impact on society
Facebook has yet to face a major hack like Yahoo, Equifax or LinkedIn. So protective is the site of its user data that it makes it very difficult for scholars to study its impact on society. Unfortunately for researchers, the newly reported misappropriation of data is likely to make that …
Our View: No easy solution to stop child suicide in the social media age
And such bullying is amplified and made much easier via social media. The Mississippi Anti Bullying Law, enacted in 2010, requires schools to ban bullying. Still, according to a Mississippi student survey taken in 2014, teens said they were teased more, excluded more, threatened more, embarrassed … Read More
Social media post pushes Norway government to the brink of collapse
Justice Minister Sylvi Listhaug posted on Facebook that the Labor Party — whose youth camp was targeted by Anders Behring Breivik in the 2011 terrorist attack — cares more about the rights of terrorists than national security. Norway Prime Minister Erna Solberg could face a tough choice: sacrifice her … Read …
The 24-year-old billionaire heiress to the Dell fortune left social media after exposing her family to …
Alexa Dell, the daughter of computer magnate Michael Dell, once posted an image to Instagram of her younger brother aboard the family's private jet. The "Rich Kids of Instagram" Tumblr blogged the image, and it went viral. Dell was forced to leave social media after exposing her family to security …
Salesforce.com Has New Software for SMBs…And Other Small Business Tech News This Week
1 — Salesforce launches simplified software aimed at small businesses. This week, Salesforce.com Inc introduced new sales and customer service software tailored specifically for small businesses. Called 'Essentials,' the apps are a simplified version of Salesforce's Sales and Service Cloud products. Read More
How Southwest Airlines Keeps The Romance Alive With Its Customers
Last week, I had the chance to be one of the speakers at a Customer Service Master Class put on by Southwest Airlines and VisitDallas, the convention and visitors bureau for Dallas, Texas. The program took place at the training center in Southwest's headquarters. There were a number of excellent … …
Minimum Wage Hikes Won’t Solve Walmart’s Customer Service Problem
Minimum wage hikes will raise pay for workers who manage to keep their jobs in Walmart, but they won't solve the retail giant's customer satisfaction problem, which remains at record low levels recently. Walmart's American Customer Satisfaction Index (ACSI) score dropped a notch in 2017, from 2016 … Read More