Sometimes, you crave a human connection, especially when the alternative is listening to a soulless robot reciting a menu of telephone-tree options. That's never more evident than when you need to call the customer support number of your wireless carrier. When you're already frustrated by your phone, … Read More

The reason why some organizations form a better equity among their consumers than others is that not only do they measure their customer satisfaction, but also act upon the data they collect. The CSAT or Customer Satisfaction Score, therefore, is a measure of the degree to which a product or …

Thomas Holdmeier, an American Family Insurance agent in Washington, has been recognized for providing an outstanding customer experience under the … “Providing our valued customers with an exceptional service experience is at the heart of everything we do,” said Ann Hamilton, American Family … Read More

Vernon Gilmore stood on a bridge Sunday morning to watch the implosion of an old friend _ the Westchester Plaza. In his high school days, the 70-year-old Euless resident had helped his uncle paint some of the rooms at the 12-story building. And he rented his first apartment at the …

Dubai: YouTube opened its first YouTube Space, an incubator area that will give content creators the tools and guidance needed to innovate and experiment, in the Middle East at Dubai Studio City. Dubai is the 10th major city in the world to host a YouTube Space after London, Sao Paulo, …

YouTube sensation KSI has signed terms on a two-fight deal with fellow social media star Logan Paul. Last month, KSI – real name Olajide William Olatunji – earned his first victory when he stopped Joe Weller in front of 8,000 fans in London. He then called out Paul who recently …

There were once other sites besides Twitter, YouTube and Facebook, but their names have been lost to history. Memory is short, and the timeline long. Twitter, YouTube and Facebook — TYF — sunrise over all other online endeavors. In their omnipresence, influence and relevance, who can rival them? Read More

SCOTCH PLAINS, NJ — ​In today's market, a LinkedIn profile is a "must have" for any professional or job seeker, as more than 90% of companies use LinkedIn to identify or vet a candidate. But just having a profile isn't enough. On Monday, April 9 at 6:30 p.m., the Scotch …

Microsoft news recap: LinkedIn teams up with Google to teach Android developers, Microsoft Edge receives iPad layout in beta, and more … LinkedIn is teaming up with Google to offer users of the professional social networking site an opportunity to expand their knowledge of Android development … Read More

Over the past couple of years, we've seen a number of fashion trends — this year we've already seen the fishtail eyebrow and avocado proposal – that have gained popularity and following thanks to social media, and especially the photo-sharing platform Instagram, and finger piercing seems to be the … Read …