“I should go on a weekend trip,” you think to yourself. “I'll go to the mountains!” And then the weekend comes and all the hotels are booked and you're tired and the mountains are far and hey look, Netflix! Wing It is a Facebook Messenger bot that tries to get …

Facebook is facing an existential test, and its leadership is failing to address it. Good leaders admit mistakes, apologize quickly, show up where they're needed and show their belief in the company by keeping skin in the game. Facebook executives, in contrast, react to negative news with spin and … Read …

In surveying smartphone users to understand how they use social media, a recent survey found close to 90 percent use Facebook every day. The platform is a clear leader, with Instagram (also owned by Facebook) coming in second at 49 percent. Meanwhile, 48 percent of smartphone users reported … Read More

What about social media networks, especially Twitter, where all and sundry hurl innuendoes, abuses and allegations like tomatoes in Spain's La Tomatina? Should there be a special law to deal with social media networks? In India, where a dragging defamation case adds salt to wounded reputation, … Read More

A researcher has been shocked by the backlash over a study that found most fly-in fly-out (FIFO) workers did not seek mental health support because they felt they should toughen up. Senior lecturer at CQUniversity and co-author of the study, Dr Amanda Rebar, said social media comments and emails … Read …

Other tech firms in West Michigan are helping manufacturers realize the “fundamental” benefits of using automation and AI to improve the customer experience with their consumer products. Grand Rapids-based Carnevale ID LLC, a software development firm, worked with Salt Lake City-based Traeger … Read More

Whatever method you choose, make sure your customer service representatives are friendly and trained to deal with difficult customers. Make it as easy as possible for the customer to receive a new product. Minimize any further damage the recall could cause your business. You might consider hiring a … Read More

“Listening to what our customers want and delivering the right product is key to our success, which is why we are delighted to be sponsoring this award,” he said. “In an increasingly competitive business environment, it is excelling in customer service that sets businesses apart. “So it will be great …

Instacart, an online delivery service, delivers from a variety of stores, including Kroger. Instacart customers can pay a delivery fee for each order or an annual subscription of $149. Outside of a local Target on Sunday, Rebecca Davis of Norfolk said being able to have household items and groceries … Read …

Diamond Bank has leveraged technology to reach more customers with an enhanced service in Nigeria by launching an Artificial Intelligence Chatbot. According to the bank in a statement, the Chatbot named 'Ada' uses the AI technology to provide a human-like interaction and personalised experience … Read More