The plunge was apparently precipitated by a report by the U.K.'s Sky News that Twitter Inc. TWTR, -0.61% would ban cryptocurrency ads in the coming weeks. That would follow similar recent bans by Facebook Inc. FB, +0.67% and Alphabet Inc.'s GOOGL, -1.41% Google. Twitter had no comment … Read More

Facebook has struck three new music licensing agreements that will let users post songs from artists including Stevie Nicks, Tom Petty and Neil Young, the latest in a flurry of dealmaking as the social media group gears up to compete with YouTube. Facebook has secured the licenses to the songs …

Politicians on both sides of the Atlantic want answers after Facebook's latest controversy involving the 2016 election. The growing scrutiny comes after news broke that Cambridge Analytica, a data firm with ties to President Donald Trump's campaign, reportedly gained access to information about 50 … Read More

Facebook has banned a data analytics company called Cambridge Analytica from its platform. This was in response to Cambridge Analytica allegedly lying about how it handled user data. This issue is especially high-profile because Cambridge Analytica was affiliated with Donald Trump's presidential … Read More

We're all aware that in today's digital age, where social media is a powerful tool in the hands of people, customer experience can make or break a business … The CSAT or Customer Satisfaction Score, therefore, is a measure of the degree to which a product or service meets the …

3 seed Spartans were upset by No. 11 Syracuse, 55-53, in the second round of the NCAA tournament. Who's at fault? Tom Izzo? Miles Bridges? Jaren Jackson, Jr.? Playing too close to home? Michigan State fans on social media had PLENTY to say after the Spartans were bounced from the …

Spoken like a true demagogue and an inspiration to the dictators-in-waiting riding the wave of anger changing Europe's political landscape. It is unlikely any foreign actor dedicated significant social media resources to try to influence the election as any impact they might have would not change the … Read More

Facebook said that it learned this past week that Cambridge Analytica misused data about the users of the social network while targeting political messages. Facebook also referred to a point in 2015 when they learned that a psychology professor at the University of Cambridge named Dr. Aleksandr … Read More

Simon, who has many years management experience in the motor trade, and Sarah, whose background is in customer service, feel they have the transferable skills to do a better job. Adams and Co have been successfully selling businesses since 1951 and operate across the UK from several local … Read More

When their turn at the counter came I expected them to tell the customer service representative exactly how they felt. In fact, I was kind of gearing up for an epic battle. The kind where a supervisor gets called in to handle the irate customers, pens are being thrown around, …