Success in Financial Marketing Requires AI and Machine Learning
AI and machine learning are making the customer experience more personalized and contextual than ever before. Banks and credit unions are using advanced technology to make websites, emails, digital advertising, social media and other content more efficient and effective. This is increasing … Read More
Using Cloud, AI To Transform Banking Sector
Specifically for financial institutions, the cloud, AI and Machine Learning technologies help them in several areas, such as compliance, surveillance and fraud detection, document processing, pricing and product recommendations, trading, and customer experience. Products such as Amazon Lex and … Read More
Smith: Does customer service count?
There's an old adage, "the customer is king!" Without customers, you have no reason to be in business. Customer service has been an important ingredient of the value of a purchased product or service, helps distinguish one brand from another and creates loyalty. If you're 50 years old or more, …
Dialog employs robots to up game in customer service
Speaking about Humanoid robots, Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC said, “We are introducing this pioneering technology with the aim of integrating the latest in man-machine interaction to help our customers who prefer the 'self-serve' option,” Dialog Axiata Group … Read More
Efforts to keep call-center jobs in US deserve support
At or near the top of ANY list of underrespected and underappreciated sectors of the Mahoning Valley economy must rank customer–service call-center jobs. Some may be surprised to learn that more than 4,200 people work at major call center operations in Mahoning and Trumbull counties, including … Read More
Twitter Taking on Snapchat – Who Will Go the Distance?
The latest buzzword after reports from Bloomberg that Twitter Inc was working on something like Snapchat seems to be true. They are on their way to upstage Snapchat's popularity by accommodating pictures along with the existing feature of using just texts. They finally plan to adjust to the current … Read …
Snapchat’s Value Tumbles (Again) After Rihanna Calls For Boycott Over Inappropriate Ad
It seems another celebrity has forced social media platform Snapchat into another downward spiral on the stock market, with popstar Rihanna taking issue with one of its ads featuring her and ex-boyfriend Chris Brown. Snapchat found itself in strife after it ran an ad for an online gaming site that …
US social media use is down in 2018
Step on up Snapchat, Instagram and Twitter. Snapchat is recognized as the No. 2 brand in social media in the U.S., up from 9% of all social media users in 2017 to 14% in 2018, though still a long way behind Facebook. Instagram and Twitter are up 2 percentage points …
Milwaukee man dies in car crash, fire after shot fired
MILWAUKEE (AP) — Authorities say a 43-year-old Milwaukee man has died after his car crashed into a tree and started on fire following a shooting. Police say the man was driving when someone fired a shot from another vehicle. The victim crashed and died from his injuries. Police are treating …
Lawyers: Execution could be ‘gruesome’ due to rare condition
This undated photo provided by Jeremy Weis Photography, shows Russell Bucklew, who is scheduled to die by injection Tuesday, March 20, 2018, for killing a former girlfriend's new boyfriend in 1996 in eastern Missouri. Bucklew faces a potentially "gruesome and painful" execution because of a rare … Read More