Service NSW systems fall over in refund rush
Service NSW's customer service channels have failed to cope with volumes of traffic from users keen to access their compulsory third-party insurance (CTP) green slip refund. NSW citizens have been unable to transact with Service NSW for much of Monday as a result of the load issues. Today was the … …
Lawyer flags considerations with chatbots and financial advice
The Fold Legal director Jaime Lumsden Kelly said many financial services businesses are now using technology, such as algorithms and chatbots to help attract and service their clients. Given that chatbots interact with customers, Ms Lumsden Kelly said it raises some interesting questions around … Read More
Announcing the 2017 International Service Excellence Award Winners
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and … Read More
Computer science professor named one of Forbes’ “30 under 30” in science
In other words, multimodal analysis looks at the meta features of language, such as nonverbal communication, to create a more sophisticated chatbot. Equipped with all this data, these multimodal chatbots are able to do more than communicate. “My work is very interdisciplinary within the AI field itself, … Read More
Lawyer flags considerations with chatbots and financial advice
The Fold Legal director Jaime Lumsden Kelly said many financial services businesses are now using technology, such as algorithms and chatbots to help attract and service their clients. Given that chatbots interact with customers, Ms Lumsden Kelly said it raises some interesting questions around … Read More
Ramco invests into innovation in Melbourne
The top city in Asia is Singapore at 10th where Ramco has its own innovation centre focused on developing technology for its products. It has developed one of the few interactive chat-bots for HR systems, is using data analytics to solve predictive maintenance and it is innovating with blockchain. Read …
How To Grow Your Customer Base In The Current Age Of Experience
Rather than Facebook's status update being the thing to do, Snapchat and Instagram stories have become the new go-to. It's all about experiences, rather than consumption. That's why Snapchat's user base is growing while Facebook usage is dwindling among American users. In fact, original status … Read More
Snapchat’s Stock Drops by $800 Million After Rihanna Denounced the App
The stock price for the app fell around four percent on Thursday (March 15), according to CNN. It then fell another one percent on Friday (March 16). The loss wiped out “nearly $800 million from its market value.” PHOTOS: Check out the latest pics of Rihanna. If you didn't know, …
Snapchat’s UK ad revenue set to overtake Twitter’s next year
Snapchat's UK ad revenue growth is forecast to soar from just £21.9m in 2016 to £181.7m next year. Twitter UK will make about £171m in revenues, according to eMarketer, a market research company. The UK currently accounts for about 10% of Snapchat's global ad revenues. By 2020, Snapchat will … Read …
Chippewa Falls school board race: Four vying for two spots
There are four candidates vying for two seats on the Chippewa Falls school board. Only one incumbent, Pat Allen, is seeking re-election. Incumbent Staish Buchner opted not to run for re-election. School board seats are three-year terms. There are no wards or districts; anyone who lives within the … Read More