Embracing video in sales and marketing
Right now, we're seeing a shift towards a multi-channel sales, marketing and customer service environment that can service customer interactions across a number of touch points, leading to a slick customer interface that can lead to an enhanced customer experience. Examine what brands are doing … Read More
Top 3 tips to create a strong customer service team
Customer service, according to many experts, is the foundation for a solid company, but even as customers have more access to brands, customer service seems to be faltering. Here are three tips to build a better customer service team, and to add to a brand's overall customer service experience. Read …
Mondly Launches the First Augmented Reality Experience that Uses Speech Recognition to Teach …
Mondly, one of the most popular language learning platforms with 30 million users, has released MondlyAR – the first language learning app powered by augmented reality and chatbots with speech recognition. Mondly won Facebook's FbStart "App of the Year" in EMEA, was chosen as "Editors' Choice" … Read More
Voice tech in travel, part 3: Skyscanner
Users talk to Skyscanner on the Alexa device to find the cheapest flight options for their preferred routes and dates, but booking still takes place through Skyscanner's app or website. A few months after the Alexa release, Skyscanner debuted a bot for Facebook Messenger, followed by a Skype chatbot in … …
Big Interview: Phil Lewis, Digital Experience Director, Boden
Initiatives like image recognition software, chatbots, mobile payments and the introduction of new targeting tools to understand customer behavior in more depth are already in development at Boden. In part this rapid development is down to Lewis' experience developing these platforms in the sector, … Read More
Twitter is fkn RAGING Kendall Jenner and Ed Sheeran RN
The music video comes just days after Snapchat released a painfully distasteful quiz asking fans whether they'd rather: slap Rihanna, or punch Chris Brown. Read More
Social Media: The Enemy of Body Positivity
While social media companies may have limited ability to steer the content users, particularly adolescents, restricting access to accounts dedicated to dieting tactics and weight loss may help alleviate some pressure for body perfection. Additionally, Instagram and Snapchat could include disclaimers to … Read More
Queensland ministers banned from using SnapChat, email for official business
Queensland ministers will be bound by new rules banning them from using personal email accounts and apps such as SnapChat to discuss official business. Premier Annastacia Palaszczuk pledged to update the guidelines in July 2017 following Minister Mark Bailey's use of a private email account. Read More
Making ‘dino-mite’ movies
Kids of all ages are fascinated by dinosaurs, so we were already planning to make our spring break programs about dinosaurs when a friend of mine, who is also a librarian, got an inflatable dinosaur suit. My department had also been brainstorming a fun, engaging way to let kids know …
Clippers fall to Trail Blazers as losing streak reaches three in a row
Los Angeles Clippers guard Jawun Evans, drives on Portland Trail Blazers guard guard Shabazz Napier (6) during the first half of an NBA basketball game, Sunday, March 18, 2018, in Los Angeles. (AP Photo/Michael Owen Baker). Expand. LOS ANGELES — The Clippers interrupted their ongoing … Read More