Can AI Really Solve Facebook’s Problems?
Congress interrogated Facebook founder and CEO Mark Zuckerberg for two days this week over his company's privacy policies—and its apparent inability to prevent the misuse of its social media platform by some promoting hatred, terrorism or political propaganda. Throughout Zuckerberg's apologies … Read More
Facebook Reportedly Wants to Use AI to Predict Your ‘Future Behavior’—So Advertisers Can …
Among the unanswered questions at Mark Zuckerberg's congressional hearings this week, the CEO was a bit stumped when asked if he would be willing to change Facebook's business model in order to protect users' privacy. Facebook's data collection has received a lot of attention from a security … Read More
Facebook CEO Mark Zuckerberg Comp Jumps 54% in 2017, to $8.9 Million, on Higher Personal …
Mark Zuckerberg, chairman, CEO and co-founder of Facebook, had a compensation package of $8.9 million in 2017, up 54% from the year prior — which was almost entirely for personal security and use of a private jet, the company said Friday. His salary for 2017 was just a token $1, …
Let’s Be Real: Unexpected Social Media Tactics to Boost Brand Transparency
Social media has become an essential tool for modern businesses, and most brands now have a pretty good handle on posting content and responding to customer messages. But like many things in this digital landscape, social media is constantly evolving, and companies are always finding new and … Read More
It’s probably time to spring clean your social media
Facebook is stealing our data, our bosses are checking our Instagram stories and our friends can track us on Snapchat, maybe it's time to double check what we have out there on the world wide web. Going through your social media accounts might feel like a Herculean task at this …
Social media post leads to panic at Lee County
LEESBURG — Social media have been credited with many benefits since the various formats' inception, but lately certain aspects of social media have been getting a bad rap, and for good reason: massive data leaks, congressional testimonies, possible censorship. Now, in Lee County, social media … Read More
5 ways AI can do the heavy lifting in the retail customer experience
The 2017 holiday shopping season trended better for online U.S. retailers with an estimated 16.6 percent jump in e-commerce sales compared to the same period last year. With a successful holiday season behind them and consumer confidence up, retailers are starting 2018 optimistic. But what can … Read More
Airlines Grapple with New Customer Demands on Connected Aircraft
Vivian Lo, manager of customer experience and design for Cathay Pacific, said one of the big focuses for the airline was to enable HD content, which she said was in the pipeline for the … The current trend is that we can capture accurate customer data and use AI to …
5 ways AI can do the heavy lifting in the retail customer experience
Virtual assistants (that use AI, speech recognition and loads of data) can serve as a personal concierge, helping loyal customers with purchase recommendations, education and customer service. Loyalty programs can also use AI to supercharge personalization. They can recommend products based on … Read More
Alectra Utilities advising customers to prepare as ice storm approaches
Alectra operations, customer service and communications personnel have been preparing over the last few days to respond to customer calls and repair any damages done to its distribution by this approaching weather event. Customers are being reminded that they may also need to repair damages to … Read More