Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
VALENCIA, Calif.–(BUSINESS WIRE)–Leading customer service provider Arvato today announced survey findings from a group of 500 consumers and business leaders in the customer service space, revealing that businesses think the customer service experiences they're delivering are significantly … Read More
Waltham Forest creates Facebook chatbot for fly tipping
Waltham Forest Council has launched a chatbot through its Facebook page that enables residents to report issues including fly tipping and dog fouling. A pile of dumped rubbish It said the tool will send reports straight through to the council crews on the ground and help to speed up response …
A crowdfunding platform is using AI to change how it raises money
A crowdfunding platform has turned to artificial intelligence (AI) to change how it raises money for various causes. Milaap, which was founded in 2010 by Mayukh Choudhury, Anok Viswanathan and Sourabh Sharma, was started with the aim of facilitating sustainable rural development. Over time, it has … Read More
Only 9 Percent of Consumers Say They Always Receive Excellent Customer Service
Uncertainty around Technology The survey also revealed that businesses don?t have a clear vision for technology adoption: the majority of respondents don?t have plans to adopt technologies like chat bots (65 percent), virtual assistants (58 percent) or video chat (55 percent). As a consequence of this, … Read More
Snapchat UK ad revenues expected to surpass £100m in 2018
Adidas is among the brands to have successfully used Snapchat for advertising purposes, leveraging the platform for its 'Here to Create' campaign which it said helped raise brand awareness and generate new customers. According to the social network, in the months following the advertising, 18% of … Read More
Rihanna says ‘shame on you’ to Snapchat over ad trivialising domestic violence; stocks drop after
Rihanna took a stand against social media app Snapchat for running an ad that made fun of domestic violence. The result – stocks of the app dropped by as much as nearly 5 per cent last week. The ad for Android and iOS game "Would You Rather?" appeared on Snapchat …
Paedophile used Snapchat to offer free pizza to young girls if they sent him naked pictures
A baby-faced paedophile used Snapchat to offer free pizza to young girls if they sent him naked pictures. Acne-ridden Keelan Rowley, 20, targeted more than a dozen victims on Snapchat and Instagram, including four 12-year-olds. Group of women 'self-identify' as male to infiltrate men-only swim … Read More
Another explosion injures 2 in Texas capital; cause unclear
Two people were injured in another explosion in Texas' capital, and police weren't saying if it was caused by a package bomb like the three that detonated earlier this month elsewhere in the city. The latest blast occurred around 8:30 p.m. Sunday in a suburban neighborhood known as Travis Country …
The Latest: French far-right praises Putin victory
Marine Le Pen's National Front party in France has congratulated Vladimir Putin on winning the Russian presidential election, seeing in his large victory a sign of Russia's "stability and democratic foundations." In a statement released Monday, the far-right party also praised Putin for bringing Russia back … Read More
Hillary Clinton explains comments about women voters
Hillary Clinton says she meant no disrespect when she said women voters are more swayed by men. Clinton on Saturday took to Facebook to explain comments she made during an interview in India last week. The Democrat wrote that as much as she hates the possibility, "it's not that crazy …