Facebook shares slump over 3 percent amid continued fallout from Cambridge Analytica scandal
Aleksander Kogan made an app called "thisisyourdigitallife" that prompted users to answer questions for a psychological profile that was then shared with Cambridge Analytica. Facebook has denied any data breach, saying that no systems were infiltrated and no passwords or sensitive information were … Read More
Facebook shares slide after reports of data misuse
The papers reported on Saturday that private information from more than 50 million Facebook users improperly ended up in the hands of data analytics firm Cambridge Analytica, and that the information had not been deleted despite Facebook demands dating back to 2015. “We think this episode is … Read More
Data leak ‘another indication of systemic problems at Facebook’ so sell the stock, analyst says
Pivotal Research reaffirms its sell rating for Facebook shares, predicting more restrictions on consumer personal data use for advertising purposes. "Because regulators will apply more scrutiny on the use of data for targeting, it seems to us that there will be more scrutiny on Facebook products," he writes. Read More
Ireland’s Grand Slam Win Scores Highly on Social Media Platforms
Ireland's historic Grand Slam win in Twickenham may have proved to be the icing on the cake for TV3 in its inaugural year as the new Irish home of Six Nations rugby but the various social media platforms were alight throughout the day according to research carried out by The …
France to get tougher on social media hate speech – PM
“These days a newspaper director is criminally responsible if hateful comments are posted on its website but if you run a social network anything goes,” Philippe said in a speech on France's policy on racism. “Nobody is going to convince me that the social networks live in space. What gets …
French PM: France to get tougher on social media hate speech
PARIS – France will toughen rules on hate speech to ensure social media giants do more to remove racist and antisemitic content from internet, Prime … "These days a newspaper director is criminally responsible if hateful comments are posted on its website but if you run a social network anything …
Using AI to enhance customer experience
The banking sector has realized that it has to adopt AI into its processes and applications as fast as possible as the outcome of this technology will enrich the customer experience in many areas; it will also increase customer confidence and engagement, which will enable banks to know their customers … …
Linc Global Launches New Botlet Framework, Enables Brands To Reinvent Customer Care With …
Linc's Customer Care Automation platform revolutionizes how brands solve the challenges of poor customer loyalty and rising costs. The platform uses AI, a single customer profile and smart integrations to create engaging, real-time moments that give customers an unforgettable experience while … Read More
How The Gig Economy Will Help Deliver The True Value Of IoT
According to research firm Stratistics MRC, the field service management (FSM) market will be worth $4.45 billion by 2022. Increasing customer expectations, surging demand for enhanced productivity and the rise of service operation costs are considered primary drivers behind this projection. What's … Read More
Gadgets, and not humans, are preferred customer service option for shoppers: Study
Gadgets, and not humans, are preferred customer service option for shoppers: Study … Most buyers prefer to be left alone as they shop in store for items like apparel and prefer to use in-store technology for customer service over personalized attention from store employees, according to a new study. Read …