At the time of this announcement, Tomer Tagrin, CEO and Cofounder, Yotpo, said, “Through reviews and other user-generated content, millions of consumers every day are telling companies directly about their experiences, providing feedback on everything from itchy fabrics and faulty clasps to earned … Read More

The major vendors in the global recommendation engine market based on AI, include IBM (US), SAP (Germany), Salesforce (US), HPE (US), Oracle (US), Google … The growth in focus toward enhancing the customer experience is a major factor driving the growth of the recommendation engine market. Read More

Putting AI to use to automate basic business tasks can result in better quality of service, better customer experience, better project implementation and lower cost. As an example, autonomous, 18-wheel cargo trucks will save money on salaried drivers, but there is additional value in a truck that can drive … Read …

In addition to making it easier for customers to assemble furniture and other items, retailers increasingly are offering customers grab-and-go checkout and delivery options. "Retail is being pushed to deliver even better customer service, and we are a part of that," said Handy CEO Oisin Hanrahan. Read More

Daxko was presented with a Silver Stevie Award in the Customer Service Department of the Year category in the 12th annual Stevie Awards for Sales & Customer Service. Global Healthcare Exchange LLC has named Children's of Alabama to its annual list of the health care provider organizations being … Read More

Three teams, from Nottingham, Hereford and Kettering, were awarded for delivering excellent sales and customer service throughout 2017. … the country, the competition celebrates the un-sung heroes at the heart of the business who go that extra mile to enhance the customer shopping experience. Read More

A report from digital consultancy Juniper Research, has found that annual cost savings derived from the adoption of 'chatbots' in healthcare will reach $3.6bn globally by 2022, up from an estimated $2.8m in 2017. This growth will average 320% per annum, as AI (artificial intelligence) powered chatbots … Read More

From podcasts to chat bots: Engagement experiments at Harvard Business Review. Maureen Hoch, editor, Harvard Business Review, explains how the publisher has been using emerging formats to get closer to audiences. Posted: 19 March 2018 By: Caroline Scott. lightbulb and innovation. "Defining … Read More

Half-human, half-computer, the bionic broker uses virtual assistants to be 'open' to potential customers at all times of the day and build the right quote for them whenever they want it. The next Marvel movie might not feature this superhero, but as more insurers look at integrating chatbots into their … …

More than 10 of this year's Formula 1 events will feature on Snapchat as part of an expanded social media deal, starting with this weekend's season-opening Australian Grand Prix. Seven Grands Prix have already been covered on the platform as part of the arrangement, which began in mid-2017. Read More