2018 elections: Of fake news & social media
The following events, which saw the removal of the then president Robert Mugabe from office, were largely followed on social media, albeit with several cases of fake information being circulated. What, however, cannot be taken away from the November 2017, is how the use of the internet and social … Read …
Why Cambridge Analytica means it’s time for an Apple social network
The emerging Cambridge Analytica/Facebook affair, in which people's personal data was allegedly used for purposes it should not have been used for, shows the danger of surveillance capitalism and the need for a new approach to social networking — and that's what Apple can provide. Read More
Row over the use of social media data shows how naive the establishment is about the new …
In 2004, a young student at Harvard called Mark was chatting online to a friend about his new website. A mildly abbreviated transcript reads as follows: Mark: Yeah so if you ever need info about anyone at Harvard, I have over 4,000 emails, pictures, addresses. Friend: What? How'd you manage …
What are the technology trends to look out for in 2018?
This growth will average 320% per annum, as AI (artificial intelligence) powered chatbots will drive improved customer experiences for patients. … from chatting to financial payments to gaming that are providing business opportunities and increasing the consumer experience," says Pictet's Mouthon. Read More
Yotpo Announces the Launch of AI-Powered “Insights”, Enabling Direct Commerce Brands to …
Insights enables marketing, customer service, and product teams to better understand customer feedback at scale, with real-time business intelligence to improve the overall customer experience, as well as inform operational, commercial, and product development strategies. “Through reviews and other … Read More
Zensar to Showcase Store of the Future at ShopTalk 2018
We partner with Top 50 retailers to enhance customer experience journeys and NPS by digitizing their omni-channel and supply chain systems to help drive conversions, wallet share and retention. We have made significant investments in the latest technologies across artificial intelligence, machine … Read More
CarLabs Taps Former Carfax Executive As Its VP Business Development
Most recently, CarLabs created Kia Motor America's "Kian," a digital assistant that provides automated sales and customer service support on Kia.com and on Facebook Messenger. Kian produced a 50-fold increase in engagement on Facebook Messenger and continues to significantly improve … Read More
How To Use Emotionally Intelligent Customer Service To Build Loyalty And Customer Engagement
Great customer service has the potential to build customer engagement and loyalty by providing your business with a way to make an emotional connection with its customers. By accomplishing this, your company goes a long way toward rendering itself irreplaceable–a business for which any substitute … Read More
Two held for robbing staff SBI’s customer service centre in Loni
The police on Monday arrested two men who charges of robbing the customer service counter of the State Bank of India in Loni's Tronica City area on March 17. The robbers had fled with Rs 55,000 cash and also taken away three mobile phones during the incident. The police traced …
Chatbots Market Overview, Type, Manufacturing Base and Competitors, Sales, Revenue, Growth …
This Report also provides Sales Analysis, Equipment and Raw Material Suppliers, Tables & Figures, development of Chatbots industry, competitive landscape analysis, and key regions distributors analysis, and shares from 2011-2016 and forecast till 2022. In this section, various Chatbots industry … Read More