Customer service scandals have become a common occurrence for United Airlines in recent years. Some observers believe the company's problems start at the top, with CEO Oscar Munoz. While Munoz has made an effort to improve the airline's operational efficiency and relationship with employees, … Read More

Considering it is such a prominent industry which spends so much on customer acquisition, you have to ask why it took the telcos this long to figure out that tolerable customer service is a good thing. Most businesses would tell you it is far more financially attractive to keep current …

The concept can also be implemented beyond Twitter's borders: companies can use similar algorithms to identify unusual spikes in customer activity, surges in certain topics coming through customer service, or to identify trending geographic locations for sales. Trending topics can give organizations … Read More

Lisa and Giovanni Senafe founded Bentley's PetStuff in 2008 in Arlington Heights, Illinois, with the vision of helping customers feel confident choosing their pet food, knowing they were making a healthy purchase for their pets. With a commitment to community and trustworthy customer service, the stores … Read More

Moldova-based operator IDC, working in the Republic of Transnistria, has launched an updated version of its self-service mobile application 'My IDC'. The application enables customer to check their credit balance, as well as remaining voice, data and SMS on the smartphone screen. An opportunity to … Read More

But there's a growing sense in medicine that it's actually patients who direct how these exchanges go, by implicitly and sometimes flat-out threatening health care personnel with bad customer service reviews. “Providers believe—whether it's accurate or not—that there is a business reason, in terms of … Read More

The business is a franchise, and there were no rules to help customers in our situation. They suggested I call Massage Envy's customer service. I tried. I checked its website and found no customer service number. The only customer service link was to the Web page, which advised calling the …

The TV service payments company found that 26% of people surveyed had cancelled a service because of poor customer service, and that 44% of people who had a negative interaction or issue with an OTT provider had cancelled. Overall, 75% of respondents said they would cancel if service and … Read …

Hong Kong's largest airline is to revamp its airport lounges and in-flight food, as it seeks to compete in an increasingly crowded market. Cathay Pacific Airways' main customer service focus in 2018 would be improving catering, managers said, raising an aspect of its offering that many customers see as a … …

You're looking to exceed expectations and wow customers so that they can't help but refer you to the next person in their network who's buying or selling a home. I've been a part of this industry for more than 30 years, and I have witnessed firsthand the positive impact of …