CIO100 2018 #31-100: Cameron McFie, Rhipe
Rhipe provides licensing, business development and knowledge services that support service providers, system integrators and software vendors accelerate the adoption of the cloud by end customers. Its solutions and services span intelligent billing and cloud provisioning, as well as … Read More
Responding to customers six times faster
It features Nokia's Customer Experience Index (CEI), which correlates information from the network, devices, customer care, billing and other sources with satisfaction surveys like the Net Promoter Score to produce a customer-specific score that tracks service performance and subscriber satisfaction. Read More
US Social Security Funding Should Ease Customer-Service Crisis
But last week, Congress made a downpayment on a badly needed fix for the customer–service crisis plaguing the agency. Lawmakers ignored the Trump administration's request to hold the SSA budget flat, instead boosting the agency's administrative budget by $480 million as part of the $1.3 trillion … Read More
Facebook page sparks audit of CMP billing system, metering and customer service
Pottle began posting her experiences with CMP on billing questions and customer service following unexplained spikes. Pottle along with Nancy Sosman of Frankfort, Jennifer Marston Hicks of South Portland, and Patti Kelley-Clarke of Camden turned the unknown Facebook page into an educational … Read More
Bithumb Launching New Service to Allow Crypto Payments at 6000+ Physical Stores
One of South Korea's largest cryptocurrency exchanges, Bithumb, is launching a new service aimed at allowing customers to pay with cryptocurrencies at over 6,000 physical stores nationwide. The exchange also recently expanded its offline support and in-person consultation service in addition to … Read More
Re-Bath engages Service Management Group to increase customer satisfaction and referrals
KANSAS CITY, Mo., March 27, 2018 /PRNewswire/ — Re-Bath, LLC has engaged Service Management Group (SMG) to measure the customer experience for nearly 100 franchise locations across the nation. SMG is a global leader in customer experience (CX) measurement, helping more than 450 … Read More
PwC: Consumers Will Pay More for Better Experience
A new survey by research firm PricewaterhouseCoopers validates what many cable customer service executives have been saying for years – customers want a better experience and are willing to pay more for it. According to PwC's new "Future of Customer Experience" study, customers across a wide … Read More
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service
Refocus the metrics – why focus on Average Handling Times (AHTs)? Traditional Key Performance Indicators (KPIs) like these don't always make a lot of sense and make it hard for agents to concentrate on delivering excellent customer service. Consider moving from time-based to service quality … Read More
Walmart Files Patent For Drone Customer Service In Stores
In a new twist aimed at customer service, Walmart has filed a patent for drones to aid shoppers in stores. A shopper would use a mobile phone or a device provided by the store to summon a drone, which the consumer could then direct to do a price verification of …
PigARing Is The Ultimate Vehicle Locator For Fleets and Customer Service
A Denver startup called PingARing has created the ultimate vehicle locator for fleets and customer service. PingARing is a safe way for fleet managers, supervisors and owners to know precisely where all of their fleet vehicles are without having to distract drivers with a call or text message. Using the … …